Applications Processing Representative

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary.

City employees deliver the services, run the programs and operate the facilities which make a difference in our community.

We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits.

Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve.

We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation.

Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As an Applications Processing Representative, you will provide daily support to internal and external customers with contact in-person or by telephone.

Tasks are completed on a rotational schedule. Primary duties include :

• Process payments and refunds; analyze and prepare daily, monthly and annual reports; and support / be the Subject Matter Expert (SME) and User Acceptance Testing (UAT) for projects.
• Investigate, process, and reconcile outstanding fees, returned cheques, and refund requests.
• Accept, review, and process applications for various licenses and in-person trade permit applications, in accordance with applicable bylaws.

Provide guidance to citizens regarding City bylaws.

• Provide front-line customer service for Planning and Development at the greeter counter for permit applications and business licences.
• Review customer submissions and create Development Site Servicing applications.
• Provide representation at the Applications counter for various licenses and in-person trade permit applications.
• Guide the process of technical trade permit applications with contractors via the View Information Specific To your Application (VISTA) online program, in person, and through telephone communication.
• Coordinate the circulation, advertisement and release of commercial, residential, development, and subdivision applications.
• Process payments from the Planning and Development Call Centre queues while keeping the queue lines to a minimum.

Qualifications

• A completed 1 year certificate in Business Administration, or a closely related field.
• At least 3 years of experience including customer service with direct public contact.
• Experience with accounting and cash office transactions is required.
• The ability to obtain Commissioner for Oaths designation and Designation of Powers Certification from the Safety Codes Council of Alberta.
• Intermediate proficiency using Microsoft Office (Word, Excel and Outlook) is an asset.
• Previous experience and working knowledge of the planning application process is an asset.
• You demonstrate excellent organizational skills, a high attention to detail, and accuracy when handling information.
• You are adaptable when faced with changing priorities, and exhibit strong problem solving and decision making skills while being flexible.

Working Conditions : Applicants must be able to lift up to 25 lbs (over 10 kgs).