Benefits :
- Dental insurance
- Health insurance
- Competitive salary
- Training & development
Reporting to the General Manager, The Xactimate Estimator and Compliance Technician will assist Project Managers in completing timely estimates and maintaining the Status and compliance requirements of each file.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.
Scheduling
Assist in the completion of accurate Xactimate estimatesMaintain compliance for each Insurance Provided as per their specific guidelines.Update job statuses and keep projects in compliance.Drive the KPI scores up through accurate and timely compliance tasksAssist Junior Project Managers with day to day tasksCommunications
Daily communication with Project Managers and PMA's as required to keep all assignments in compliance.Weekly communication with General Manager to ensure projects are on time and compliantAdministration
Finalize estimates with the use of Fairline and Ask AimeeRespond to and correct any non compliance issues with Adjusters and ReviewersHelp schedule projects with Junior PMA'sGeneral duties to keep the business running efficientlyGeneral
Maintain professional conduct and appearanceEstablish positive rapport with Reviewers and Project ManagersProvide an exceptional level of service that exceeds the expectation of the clientConduct all work in accordance with company safety policiesAdherence to all company workplace policiesPerform other duties as may be requiredQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and / or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
Ability to coordinate effectively with the PM and ReviewersEffective communication skills both written and verbalAbility to engage clients and deliver excellent serviceThorough decision making skillsHighly organized, strong attention to detail and ability to multi-taskDemonstrated sound work ethicsProven ability to build and maintain strong working relationshipsFlexible, adaptable and able to work effectively in a variety of settingsOperates with honestly and integrity with a genuine desire to make valuable contributions to the teamWorks well independently and in a team environmentEducational Requirements
Education Required : High School Diploma
Other Education / Certification / Training preferred :
Xactimate training or experienceFamiliarity with Managed Service companies such as Contractor ConnectionFamiliar with project management softwareOffice 365 experienceWork Experience Requirements
Wage will be based on prior experience levels in the industry
Technical Requirements
Equipment : Office Equipment (copiers, scanners, printers, faxes, etc.)
Software : Knowledge and experience of MS Outlook, MS Word, MS Excel, MS Access
Other : n / a
Competencies
Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.Safety Awareness - identifies safety issues / problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.Physical Requirements
This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.
Working Conditions
There is a low risk of exposure to adverse working conditions.
Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of regular hours to attend to important matters and / or work offsite occasionally.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.