Director, Consulting Delivery | Copperleaf - AIP, EAM

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

IFS Copperleaf’s software helps some of the world’s largest firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions that enable our clients to build more resilient and sustainable infrastructure.

We currently have an opening for a Director, Consulting Delivery, AMER

This role will report to the Senior Vice President, Global Consulting Delivery and has overall responsibility for the successful delivery of all projects in the region and the ongoing success of our clients.

The Director, Consulting Delivery, Amer is responsible for ensuring we deliver the IFS Copperleaf experience during the initial implementation of our solution, delivery of additional professional services as contracted, and support period.

The Director, Consulting Delivery, Amer is also expected to contribute to the leadership of the Global consulting delivery team and will work with other team members to support the continued improvement of processes and service delivery methodology.

Key Responsibilities

• Regional P&L Oversight & Forecasting: Own the consulting delivery P&L for the region. Align with global and regional leadership on sales and delivery goals. Lead forecasting and resource planning for the region, including partner and subcontractor engagement.

• Operational Excellence: Monitor and improve delivery metrics such as utilization, margin, project health, and on-time delivery within the region. Ensure compliance with contractual obligations and internal governance standards.

• Client Success & Solution Ownership: Act as the regional solution owner for offerings like Copperleaf Accelerate. Collaborate with Client Success Managers to embed solutions into client roadmaps and ensure successful adoption.

• Talent Strategy: Lead hiring, onboarding, and development of consultants and delivery leaders in the region. Foster a collaborative, agile, and high-integrity work environment. Contribute to the evolution of delivery models, including the shift toward a diamond workforce model focused on expert-led, repeatable offerings.

• Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to support solution design, pre-sales, and post-sales service delivery in the region.

What We’re Offering

• Salary Range: $140,000 - $165,000 CAD + Bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• Registered Retirement Savings Plan (RRSP)
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

Strategic Initiatives and Organizational Impact

• Regional Consistency & Best Practices: Promote consistency in delivery practices across the region, leveraging global frameworks and accelerators. Contribute to the evolution of delivery models and methodologies.

• Customer Engagement: Maintain senior-level engagement with key clients through delivery sponsorship roles. Support Customer and Partner Success Managers in executing success plans.

• Knowledge Sharing & Innovation: Drive initiatives to improve knowledge sharing, reduce project risk, and enhance credibility in sales pursuits. Contribute regional insights to global delivery strategy.

Reporting & Team Structure

This role reports to the Senior Vice President, Global Delivery, IFS Copperleaf, and collaborates closely with other regional consulting leaders. It plays a pivotal role in shaping the consulting delivery strategy and execution within the assigned region.

Qualifications

Qualifications

• Proven experience in leading regional consulting delivery teams.

• Strong financial acumen with experience managing P&L and forecasting.

• Deep understanding of consulting delivery metrics and operational excellence.

• Experience of enterprise software implementation and customer success.

• Excellent leadership, communication, and cross-functional collaboration skills.

• Ability to engage with C-level stakeholders and drive strategic initiatives.

• Experience in hiring, training, and developing global teams.

• Knowledge of implementation frameworks and delivery accelerators.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

Use of Artificial Intelligence in Recruitment

As part of our recruitment process, we may use automated tools, including artificial intelligence, to help screen and assess applications based on job‑related criteria such as skills, experience, and qualifications.

These tools do not make hiring decisions. All employment decisions are reviewed and made by members of our hiring team.

This position is for an existing vacancy.