JOB DESCRIPTION
Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.
When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.
It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We’re looking for a Claims Representative II - Auto Total Loss to join our growing team!
What you'll do here :
- Full investigation, evaluation, analysis, negotiation and settlement of automobile total loss claims.
- Analyze the information gathered, determine liability, and review assessment of the damages.
- Validate details of the Insured's policy to determine coverage.
- Review file for salvage and subrogation exposure and potential.
- Interview the insured and / or witnesses to collect their statements of events to settle claims within your given authority level.
- Provide quality service to external or internal customers.
- Answer queries relating to investigations and the claims process.
- Ensure timely follow up with customers on the status of their claim.
What you bring to the table :
- Minimum of high school diploma.
- Minimum 2-3 years of experience as a Telephone Adjuster, Commercial Adjuster, Total Loss Expert or similar position.
- Hold a valid Provincial Auto Adjustor license for Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland and Labrador.
- Completion or working towards CIP completion.
- Strong understanding of the claims process.
- Ability to handle highly complex Auto Claims.
- Negotiating and conveying claim settlements within authority limits to insureds.
- Sustain a high level of performance and productivity.
- Bilingualism (English and French), although not a requirement is considered a strong asset.
- No Canadian work experience required however must be eligible to work in Canada.
LI-HYBRID
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
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