Accountivity is hiring!
Our client in Toronto is actively looking for an Bilingual Credit and Collections Specialist to join their team.
Title : Bilingual Credit and Collections Specialist
Location : Toronto, ON
Length of Assignment : Permanent
Salary : $, - $, yearly
Responsibilities :
- Prepare the credit adjudication for new customer accounts.
- Prepare the reactivation for returning non-active customer accounts.
- Prepare the daily payment applications for assigned customers.
- Proactively monitor assigned customer accounts and initiate collections activities.
- Maintain clean and up to date account reconciliations, netting debits and credit where needed and clearing off outstanding items.
- Responsible for maintaining non-active customer accounts on a quarterly basis.
- Maintain the email and mail distribution of customer invoices and statements.
- Maintain a tracking mechanism for all customer chargebacks, ensuring timely approval and G / L coding or customer recovery.
- Maintain the shared email inbox for the department.
- Partner with sales to ensure a two-way flow of information on customer credit risk, credit hold status and to seek collection support.
- Investigate pricing and quantity disputes, liaise with sales operations and shipping to obtain source documentation where needed to support collection or initiate a credit.
- Maintain the appropriate sales tax setup for all customer accounts.
- Coordinate with General Accounting Manager for quarterly sales tax audit support
- Identify new customers with sales tax exceptions and ensure proper back up is provided by customer and maintained internally for records.
- Prepare / update the daily cash report.
- Proactively identify areas of improvement in order to limit bad debt exposure, reduce costs, and improve efficiencies while optimizing the customer experience.
- Prepare month end activities and other analysis as required.
- Project work as required.
Qualifications :
- Proven track record of curing difficult accounts.
- Knowledge of, credit and collection policies, processes and procedures.
- Proven ability to multi-task, prioritize, and consistently produces high-quality work with a high level of accuracy to meet time sensitive deadlines.
- Must possess sound interpersonal and communication skills and the ability to project a positive image to both internal and external clients.
- Must be Bilingual (French / English)
- Education / Experience :
- College Diploma or University Degree in Business or a related discipline preferred.
- A CCP designation would be considered an asset.
- Minimum - years' experience as a proven collections expert.
- Proficiency required in the Microsoft Office suite of applications, with strong Excel skills, and MS Dynamics AX experience preferred.
If you meet the above qualifications, please submit your resume.
Please note that while we appreciate all applications, only those being considered will be contacted.
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