Helpdesk Coordinator

Helpdesk Coordinator Position Remuneration :

• Salary : £25,000 - £29,000 per annum, depending on experience.
• Full-time position, Monday to Friday, 0800-1700.
• Twenty days paid holiday per year, plus public / bank holidays.
• Additional annual leave day for each year worked, up to 5 days.
• Perk Box Reward scheme.
• Regular training and opportunities for career development.
• Strong career prospects within a supportive and positive working environment.
• Company pension scheme.

Helpdesk Coordinator required for our client. Our client, a leading business providing a wide range of building maintenance and facilities management services to commercial, industrial, and public sector clients, is looking to bring on a new Helpdesk Coordinator due to company changes.

The successful Helpdesk Coordinator will play a key role in overseeing the maintenance helpdesk team and the engineers, ensuring efficient communication and coordination of tasks to meet client requirements and uphold company standards.

The Helpdesk Coordinator's role will include communicating with engineers daily to plan jobs, scheduling work for them. They will be in a commutable distance to Chatham, Kent, and will be able to work 5 days per week between the hours of 0800-1700.

The ideal Helpdesk Coordinator will have a minimum of 3 years of experience in the role previously, ensuring customer service levels are achieved.

Helpdesk Coordinator Position Requirements :

• Excellent written and verbal communication skills.
• Strong people management abilities and the capability to engage effectively across all levels.
• Proficiency in PC operations; experience with Big Change CRM software preferred.
• Basic understanding of Computer-Aided Facilities Management (CAFM) software.
• Minimum 3 years of prior experience in managing engineer teams or helpdesk operations.
• Knowledge of Health and Safety practices and experience with Risk Assessments.
• Ability to prepare maintenance quotes and proposals.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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