Catalog Administrator

Position : Catalog Content Administrator

Location : Toronto, ON Remote

Job Type : 6-month contract to start with a potential for extension

Our client, a fast-growing, top North American online retailer, is looking for bright juniors with experience in e-commerce to join their content team.

This is a work-from-home opportunity with full-time business hours from Monday to Friday.

Key Responsibilities :

• Assist business clients in getting set up through the online e-commerce platform
• Classify and verify production information and directly affect the customer experience
• Troubleshoot any issues that vendors may be having with the platform and escalate accordingly
• Support with additional tasks and special projects
• Assist with launching products and services on available retail platforms
• Data labeling and data annotation projects to improve catalog quality
• Verify the quality of attributes (e.g. organic) through investigating various data points (e.g. image, external websites) to ensure we have high quality for these attributes
• Review vendor results for data quality workflows to assess vendor accuracy
• Review results for the brand workflow to standardize different variations of brands into the correct brand using internal / external research which involves reviewing if the vendor’s answers are correct and conducting external / internal research to validate the correct answer

Key Requirements :

• Excellent written and verbal communication skills
• Degree or advanced diploma in business, retail management, e-commerce or a related field
• Previous experience with SQL is a strong asset for this role
• Google Suite and MS Office experience is mandatory
• 1 to 2 years of experience supporting vendors in a similar e-commerce-based role
• Knowledgeable in data curation, data labeling, and data annotation
• Must be detail-oriented
• Experience triaging tickets JIRA, Zendesk, etc.
• Knowledge in e-commerce and online engagement is an asset
• Comfortable working with large data sets
• Ability to juggle multiple projects and tasks simultaneously
• Excel experience and exposure to Excel commands is mandatory
• Ability to learn new internal tools / in-house systems and processes quickly
• Ability to thrive in a fast-paced environment
• Ability to work independently and is proactive / resourceful
• Must pass a criminal background check

Please send your resume to Arriane Liangcungco at arriane. .

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