Auto Parts Supervisor

Job Description

Job Description

Location : Canadian Tire Bayers Lake – Store 465 (Halifax, NS)

Job Type : Full-time

Reports to : Department Manager – Auto Parts Manager

Position Summary

As a member of the store’s Management Team, the Auto Parts Supervisor is responsible for leading the Automotive Parts department by ensuring it operates efficiently with friendly, knowledgeable, and service-focused staff. This role drives customer satisfaction and retail execution through strong coaching, accurate parts sourcing and ordering, inventory discipline, and a well-merchandised, safe, and organized department.

Key Responsibilities & TasksCustomer Experience & Service

Foster a culture that values excellent customer service and solutions-focused support, in person and over the phone.

Ensure the team provides accurate parts advice using computerized parts lookup tools and confirms customer needs to reduce returns / errors.

Support resolution of customer issues, complaints, and escalations while protecting the customer experience and store standards.

Promote add-on and related products to ensure customers leave with what they need (value-added selling).

Retail Operations

Supports daily department readiness : facing, filling holes, accurate labels / pricing, top-stock standards, and cleanliness.

Assists the Department Manager with daily / weekly planning, task delegation, and follow-up to meet productivity goals.

Lead seasonal transitions within Auto Parts (e.g., winter readiness, batteries, wiper blades, fluids, accessories) and execute promotional changes.

• Help with store opening / closing responsibilities as required.

Inventory & Shrink Awareness

Drive inventory accuracy through hole checks, bin cap analysis, replenishment routines, and reporting low stock / variances.

Ensure merchandise is located and stored appropriately (including warehouse coordination) and follow processes for damaged / stolen goods reporting.

People Leadership & Training

Helps onboard, train, and coach associates to improve product knowledge, service behaviours, and execution standards.

Recognizes strong performance, provides timely feedback, and supports a respectful, inclusive, and team-oriented environment.

Helps run quick huddles / department updates and ensures the team is aware of key promotions, priorities, and standards.

Health & Safety / Policy Compliance

Ensures compliance with store policies and health & safety requirements, and immediately reports hazards or unsafe conditions.

Uses professional language and appearance standards; supports confidentiality and respectful workplace expectations.

Requirements

Experience in retail sales / operations; prior leadership, keyholder, trainer, or acting supervisor experience preferred.

Working knowledge (or ability to quickly learn) Hardware & Housewares products and department routines.

Comfortable using retail technology (RF / handheld, inventory / look-up tools, basic computer systems).

Cash handling / register experience is an asset.

Core Competencies (Skills & Abilities)

Strong customer-first mindset; calm and professional under pressure.

Effective communication, coaching, and follow-up; able to delegate and support execution.

Strong work ethic, reliability, and ability to manage multiple priorities in a fast-paced environment.

Physical Demands & Working Conditions

Standing / walking for extended periods (up to an 8-hour shift).

Lifting / carrying and pushing / pulling merchandise (light to heavy), including reaching above shoulder level and using ladders as needed.

Schedule

Full-time with flexibility required (days, evenings, weekends). Peak periods may require additional availability.

Potential Career Opportunities

Next levels may include Department Manager and other leadership roles within the Canadian Tire network.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.