Customer Service Representative

Eclipse Awards is a boutique manufacturer of recognition awards, plaques, and trophies. Founded in 1998, Eclipse was recognized as BC's Best Green Business in 2014 and Best Employer in 2012.

We are a social purpose company and our goal is to help organizations recognize and empower awesome people everywhere.

We exist to empower and uplift communities, making earth-friendly trophies to celebrate everyday people and unite the human spirit!

We are currently seeking a new team member who will take the lead on assisting clients, coordinating orders, and delivering the legendary customer service that Eclipse Awards is known for.

If you're ready to commit to an established small business for 3-5 years, we encourage you to apply to our team today. Join us in delivering excellence and creating a memorable and uplifting experience for our clients!

Role Overview

As our Customer Service Representative, you'll be at the forefront of client interactions and handling a variety of tasks to support their needs.

This is a full time, on-site role that cannot be worked remotely. Your primary responsibilities will include :

• Providing friendly, professional assistance to customers via phone, email and in-person
• Processing online orders via eclipseawards.com, greenbuildingawards.ca and theaweseomeawards.org, and manually entering email and phone orders
• Generating quotes for clients
• Ensuring clients approve artwork in a timely manner
• Managing multiple orders with varying timelines
• Overseeing logistics and shipping to ensure that all orders are delivered on time
• Following up with clients to ensure all expectations were met

Required Skills

We welcome experienced applicants, though we will also provide training to a entry-level candidate with the right attitude and outlook.

Ideally we are looking for someone who brings :

• a positive attitude and strong work ethic
• an instinct for customer service and anticipating client needs
• great communication skills in person, written, and on the phone
• thoughtfulness and curiosity, with an aptitude for learning
• a keen eye for detail as well as an ability to see the bigger picture
• a good memory and organizational skills
• strong keyboard skills, plus familiarity and ease with basic office software and technology
• the ability to prioritize and handle multiple projects concurrently

Bonus points if you also have :

• an eye for design
• an interest in efficiency and environmental sustainability
• experience with social media : Facebook, Instagram, Pinterest and / or TikTok
• some sales or customer service experience

This is an important role in a small team. It offers a unique and uplifting work environment, and an opportunity to work with great people and organizations throughout North America and beyond.

Consider this if you enjoy aiming for excellence, completing projects on time, and making people happy!

Salary

Eclipse Awards is a Living Wage Employer and we are committed to providing a safe and inspiring workplace. Proper training will be provided to the successful candidate.

Start Date : June 2024

How to Apply

Send a letter that outlines your experience, what you'd bring to this role, why you want to work at Eclipse Awards. Combine this letter and your current resume into a single PDF, and submit by email to HR@eclipseawards.

com with the subject : Customer Service Lead - Your Name

Starting Salary Range : $22 / hour for 2 month training period, then $24.50 / hour plus benefits

Thank you for considering this role. Please submit questions via email only. Note that we will only contact successful applicants.

About Eclipse Awards

Established in 1998, we are proud of the reputation we have earned for delivering exceptional service and products to our valued clients.

As a social purpose company, we also aim to be a sustainability leader and a role model in our community. As a member of our team, you'll play a vital role in ensuring customer satisfaction and maintaining our reputation for excellence.