Royal Service Agent

Job Description

What you will be doing :

Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent.

The hub of communications for the hotel, the Royal Service team provides effective and engaging information to hotel guests and our colleagues.

Together, let’s turn moments into memories.

• Offer professional, consistent, friendly and engaging service
• Process all external and internal calls by redirecting calls or directly assisting the caller
• Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
• Maintain knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Guest Services, and Food & Beverage
• Maintain accurate records of guest calls to maintain data integrity
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Maintain knowledge of the hotel’s emergency procedures
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications

Your experience and skillset includes :

• Previous customer service experience an asset
• Must possess outstanding guest service skills, including professional verbal communication skills
• Proficient in the use of Microsoft Office applications (Outlook, Word, Excel)
• Strong interpersonal and problem solving abilities
• Self motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment :

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements : Applicants must be legally authorized to work in Canada.

APPLY TODAY : We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts : At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations.

And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards.

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel.

Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program.

An exciting future awaits!

Our Commitment to Diversity & Inclusion :

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.

As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence : [email protected]

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS