Our client is looking for a Senior Help Desk Analyst with Dell and Lenovo experience to provide tier 1 & 2 support in a Microsoft environment for our Educational client
This roles is % onsite in Calgary
Must Haves :
- 7+ years' working experience as a Help Desk Analyst
- Experience with Dell, Lenovo and Microsoft products
- Must have experience with a ITSM ticketing tool; preferably with ServiceNow
Responsibilities :
- Respond to client’s request for service in a timely manner, resolving service issues to client’s satisfaction, contact appropriate next level of service if necessary, bring closure to service calls with detailed service trouble calls
- Install, configure and integrate new pc’s, related equipment and network hardware
- Trouble shoot hardware software problems, perform general repairs
- Provide corrective and preventative maintenance to all college personal computers and related equipment.
- Evaluate and make recommendations and perform system and component upgrades.
- Provide user training and assistance with new hardware and equipment as necessary
- Assist in maintaining spare parts and equipment inventory
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