Relief Night Manager / Night Guest Hospitality Ambassador (Full Time)

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis.

Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the citys most popular downtown areas.

With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life.

Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength.

We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality. Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits!

We are currently searching for an experienced Relief Night Manager / Night Guest Hospitality Ambassador to join our team on a full-time basis.

This role is paid a wage of $29.55 per hour for Night Guest Hospitality Ambassador shifts and $30.88 per hour for Relief Night Manager shifts.

PRIMARY RESPONSIBILITIES

• Make the most positive impact on guest experiences throughout all aspects of their stay, maximizing Associate, Guest and Owner satisfaction.
• Demonstrate a high degree of identity and strives to provide a 5-Star & 5-Diamond experience to guests, providing Shangri-La hospitality from caring people.
• Rotate between shifts in Front Desk, Service Centre and Relief Night Manager, handling guest arrival and departures, guest telephone inquiries, in-house shopping purchases and performing administrative Bluemoon duties such as the Night Audit.
• Ensures compliance to all hotel policies, standards and core practices.
• Maintains positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
• When acting as a Relief Night Manager, works in conjunction with Colleagues and maintains hands-on involvement in all aspects of the night time operation, assists where the need is greatest and as required.
• When acting as a Relief Night Manager, ensures that all requested reports are completed and submitted punctually and accurately.

Balances Front Office credit cards and ascertains proper settlement.

• As true service Ambassadors, meets service expectations proactively, promptly, professionally, with genuine care to attention and detail.
• Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• Perform check-in and escort guests to their rooms in accordance with core practices.
• Perform cashier duties and check-out procedures.
• Ensure that all requests are prepared prior to guest arrival.
• Assist in handling of guest complaints and ensure that proper follow up takes place.
• Required to work Bluemoon shifts regularly.
• Undertakes other ad hoc related responsibilities, as required.

The following are mandatory competencies for this position :

• Service Excellence Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
• Detail oriented Care and attention to details in a multi-tasking environment.
• Functional Knowledge Familiarity with luxury expectations for Front Desk, Reservations and Switchboard procedures, systems and protocol.
• Operational Competence Familiarity with / ability to learn and follow Shangri-La deliverables, SLV service standards, programs, policies and procedures.
• Communication 100% English language proficiency, other languages useful.
• Decision making Able to prioritize, making prompt and reasonable decisions.
• Problem solving Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional maturity Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical and professional conduct Fulfills responsibilities with highest integrity.
• Technology proficiency Fully competent in all systems used within department, including Windows based programs and Opera property management system.

POSITION REQUIREMENTS :

• Minimum 2 years previous work experience in a similar capacity within an international world-class hotel
• Previous experience in Night Audit or as a Night Manager is preferred
• Previous Shangri-La Hotels and Resorts experience is an asset
• Required Certifications include : BC Class 5 Driver's License, Food Safe Level 1 and Serving It Right

SHANGRI-LA VANCOUVER COLLEAGUE PRIVILEGES

we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver! Our Colleagues have access to the following :

• Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
• Experience our renowned food & beverage with a special Colleague Discount
• Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
• Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs!
• Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs.
• Connect your event leads or employee referrals and earn a special Colleague bonus!
• Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
• Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy.
• Pursue your own ongoing development through our education reimbursement program
• Secure your vehicle conveniently with access to heavily discounted monthly paid parking
• Eligible Colleagues receive a 25% discount on their monthly transit pass
• Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits.
• Eligible Colleagues can build retirement savings with employer support contributions.

ABOUT SHANGRI-LA HOTELS AND RESORTS

• Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
• Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
• CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being.

This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion.

We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience.

APPLICATION INSTRUCTIONS

Interested candidates are encouraged to apply at / / areyoushangri-la. Due to the volume of applicants, we will only contact those candidates we wish to pursue further.

Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number.

Shangri-La Vancouver is unable to aide international applicants in obtaining the legal right to work.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.

Shangri-La Hotel Vancouver invites you to view our property promotional video at : watch?v 1egGt63vMCg

CHI the Spa invites you to view our promotional video at : watch?v 4RlEOOFweXM