Service Owner

Job Description

Role Overview :

We are seeking an experienced Service Owner to support a large-scale Land Titles Registry Modernization initiative. This role will be instrumental in replacing legacy systems with modern, cloud-based digital services using agile delivery practices.

The ideal candidate is process-oriented, data-driven, and experienced in requirements gathering, analytics, reporting, and stakeholder engagement, with a strong focus on delivering user-centric digital solutions.

Key Responsibilities :

1. Digital Service Delivery & Product Oversight

Lead product teams from discovery through design, testing, and implementation

Redesign operational processes to support new digital services

Define acceptance criteria and oversee User Acceptance Testing (UAT)

Prioritize requirements based on business value, risk, and feasibility

Resolve scope trade-offs in coordination with business stakeholders

Identify barriers to change and recommend mitigation strategies, including policy and operational considerations

Support evaluation and reporting on operational efficiency, outcomes, and cost savings

2. User-Centered Research & Experience

Support user research activities to identify and prioritize service modernization opportunities

Focus on improving client and employee experience

Provide insights and recommendations to senior leadership and governance groups

3. Legacy System Modernization

Support development of strategic product roadmaps for long-term sustainability

Collaborate with technology partners to deliver incremental value

Conduct gap analysis and recommend strategies for replacing high-risk legacy systems

4. Agile & Digital Delivery Leadership

Champion Agile and digital-first methodologies

Lead product demonstrations and stakeholder presentations

Track and report on product progress, timelines, and delivery metrics

Advocate for operational changes required to support digitization initiatives

5. Data, Reporting & Analytics

Define a clear data and reporting vision aligned with business objectives

Identify KPIs, metrics, dashboards, and reporting needs

Translate business requirements into user stories for data and analytics teams

Ensure compliance with data governance, privacy, and regulatory standards

Requirements

Required Qualifications :

Proven experience working in Agile (SCRUM) or Hybrid delivery environments

Strong background in data, analytics, reporting, and gap analysis

Experience leading product teams and delivering digital services

Ability to interpret and apply complex legislation, regulations, and policies

Hands-on experience with tools such as JIRA

Strong stakeholder engagement and communication skills

Ability to work independently and collaboratively in a results-driven environment

Project management experience in digital transformation initiatives

Requirements

Required Qualifications : Proven experience working in Agile (SCRUM) or Hybrid delivery environments Strong background in data, analytics, reporting, and gap analysis Experience leading product teams and delivering digital services Ability to interpret and apply complex legislation, regulations, and policies Hands-on experience with tools such as JIRA Strong stakeholder engagement and communication skills Ability to work independently and collaboratively in a results-driven environment Project management experience in digital transformation initiatives