Property Large Loss Claims Consultant

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

As a Claims Consultant in our Property Large Loss team, you will handle multi-line complex claims through all distribution channels.

You will be responsible for the direct handling and monitoring of complex first party and third-party claims with exposures in Canada and Internationally.

The types of losses may include Commercial Property, Energy, Equipment Breakdown, Environmental Liability and additional Specialty Claims.

The Claims Consultant performs the settlement of complex claims, civil liability or property damage, plays a fundamental role in managing the processes surrounding disputes or alternative dispute resolution bodies, undertakes the functions of analysis and evaluation of claims, liability and provisions and contribute to unit priorities, including providing expertise as needed, mentoring and participating in the budget process.

Workplace : National

What you’ll do here :

• Manage, investigate, analyze, negotiate and resolve large and complex commercial property claims generally with exposures over $1M or involving specialized kind of loss within Canada and internationally;
• Engage and manage internal and external counsel, consultants, adjusters, accountants and engineers to confirm coverage, determine liability and assess damages;
• Mentor, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long term succession planning;
• Train colleagues on complex claims handling;
• Work with Underwriting, Loss Prevention and other stakeholders to identify potential risks, hazards and trends, sharing feedback and lessons learned;
• Provide brilliant customer service to Brokers, Customers, and Colleagues
• Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management;
• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations;
• Effectively negotiate claims when appropriate;
• Attend settlement conferences and trials.
• Attend loss locations and other client and broker meetings, when appropriate.

What you bring to the table :

• A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations
• A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients
• A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution
• Able to adapt to changing needs and understand the need to be flexible and agile
• A planner and able to effectively organize to establish an effective strategy
• A strong collaborator and have a passion for mentoring and coaching others
• 10+ years experience with direct handling of large and complex commercial property claims.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
• Undergraduate Degree or CIP designation (asset)
• Flexible to travel as needed

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.