Executive Director, Business Enablement

Position Summary

Who are we looking for :

Are you looking for a new and rewarding senior leadership challenge in healthcare? Interior Health has an exciting opportunity for Executive Director, Business Enablement.

We are looking for people who want to make a difference in the communities in which they live, work and play.

Some of the benefits of joining Interior Health :

• An attractive remuneration package
• Excellent career prospects
• Employer paid training / education
• Employer paid vacation
• Medical Service Plan
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Municipal Pension Plan
• Work-life balance
• Relocation Allowance

Why Interior Health is a Top 100 BC Employer

How will you create an impact :

The Executive Director, Business Enablement is responsible for the organizations digital technology platforms and solutions that enable greater employee productivity and streamline internal operations.

This leadership role is responsible for connecting healthcare experiences with core platforms, enabling the delivery of healthcare services through technology-driven initiatives and advancing provincial strategy mandates to improve patient care.

This role will be also responsible for driving innovation and leading a portfolio of technology applications that will enable and advance staff, patient and provider empowerment through technology.

As a member of the Digital Health Leadership Team and the Digital Health Management Committee, actively contributes to the overall strategic and investment planning of Digital Health and is jointly accountable for the attainment of the Digital Health mandates and priorities by providing strategic guidance and execution as a cross-functional team and within their expert domains.

The Executive Director, Business Enablement oversees the management of foundational services such as Virtual Care and Digital Patient Solutions, Business Technology Solutions and the Digital Health Project Management Office.

What will you work on :

• Accountable for the support of digital platforms and management of technology solutions / systems that fulfill the needs of the organization’s corporate services and meet service-level requirements.
• Directs overall project management office functions for all aspects of Digital Health projects across Interior Health.
• Responsible, in collaboration with the Executive Director, Clinical Informatics and the Executive Director, Technology Services, for a culture of information technology service management excellence by monitoring service delivery performance, ensuring project closure and post-implementation evaluation, measuring key outcomes and customer satisfaction and documenting lessons learned.
• Remains knowledgeable with emerging developments in technology and best practice related to health information management, clinical best practices, corporate technology advancements that will improve overall operational performance and effectiveness.

Provides recommendations on potential applications, technologies, tools and practices.

Manages multi-disciplinary project teams with diverse expertise and competing interests to build cohesion, consensus, and commitment for achieving project objectives.

Oversees organizational implementations, ensuring readiness and change management for go-live and ongoing operations.

Develops and maintains strong partnerships with internal and external partners including physicians, other Health Authorities, Ministry of Health, PHSA, contracted resources and technology service providers to promote innovative opportunities and partnerships, inform key strategy development, coordinate with the provincial Digital Health strategy, and improve patient care and population health.

Works closely with internal partners (Digital Health, Clinical Operations and corporate departments) to promote technology driven initiatives.

Participates on provincial committees as required.

Interviews and selects leadership positions for the Business Enablement Portfolio. Determines the staff complement for work groups and project functions to meet project objectives.

Evaluates staff work performance. Responsible for the selection, evaluation, disciplining and, if necessary, terminations of staff.

Mentors staff to optimize performance. Establishes and monitors work targets for team members.

• Ensuring technology platforms are maintained, current, and renewed / replaced on a lifecycle basis.
• Implements Digital Health continuous improvement programs in compliance with technology standards and guidelines.
• Oversees the formulation of business enablement technology policies, procedures, and performance management processes and measures.
• Develops and oversees budgets, monitors expenses, analyzes variances, promotes optimal use of resources, and makes recommendations on current and future financial needs.
• Responsible for the assessment and selection of external and internal technology capabilities and services with a focus on suitability for integration with the existing operations environment.
• Experience with large enterprise ERP software or HCMS implementations.
• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and / or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).

Qualifications

Education, Training, and Experience

• Masters degree in Computer Science, Information Systems, Business Administration or related discipline or an equivalent combination of experience and post-secondary education.
• 10-15 years of senior leadership experience in Information Technology including responsibility in managing multiple, large, cross-functional teams or projects.
• Experience building communication and public relations plans and strategies.
• Understanding of the Lean design & evidenced based design concepts will be an asset.

LEADS Capabilities

Demonstrates all LEADS Capabilities, in particular :

• Leads Self / Cultural Agility self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others / Empathy fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting
• Achieves Results / Process Orientation sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a good relationship’ are concrete deliverables.
• Develops Coalitions / Building a Trust-Based Relationship builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture
• System Transformation / Credible Champion demonstrates systems / critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities

Proven track record of managing competing priorities and requirements to achieve high quality outcomes; meeting partner and other interested parties’ expectations;

benefits realization; fiscal management; and schedule management.

• Possesses exceptional interpersonal skills and is able to establish, develop and sustain relationships at all levels within Interior Health as well as externally with a variety of partners and other interested parties.
• Highly customer-focused and has a strong service orientation. Has a track record in fostering co-operation between diverse operational groups.
• Articulate and concise.
• Adept at conflict resolution.
• Ability to work under pressure.
• Able to set and manage competing priorities.
• Results-focused, goal-oriented professional; driven to succeed and excel.
• Able to manage resources in a manner that takes the health environment and political awareness into consideration.
• Is effective at leading through influence and has a track record in motivating project teams.
• Has a proven ability to bring people of diverse backgrounds and specialities together to solve problems and move an agenda forward.
• Decisive, understands the balance between consultation and decision making.
• Has demonstrated success in the professional development of staff and of fostering the potential of others.
• Ability to travel.
• Physical ability to perform the duties of the position.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you.

Together, we create great workplaces. Apply today!