Service Coordinator

Job Description

Job Description

Job Overview

We are looking for a highly organized and detail-oriented Service Coordinator to join our clients team. This role plays a crucial part in keeping our service department running efficiently by overseeing maintenance schedules, tracking repair documentation, and managing warranty claims. The ideal candidate will have excellent administrative abilities, a strong customer service approach, and a keen eye for operational organization.

Key Responsibilities

Record Management : Maintain up-to-date and accurate service records, including maintenance, repairs, and warranty documentation. Ensure all logs are properly organized and stored.

Scheduling & Coordination : Arrange and oversee service schedules for clients, ensuring equipment maintenance and repairs are completed on time. Facilitate clear communication between technicians, customers, and suppliers.

Warranty Processing : Handle warranty claims by submitting required documentation promptly. Work with manufacturers and vendors to resolve warranty-related concerns.

Customer Support : Respond to customer inquiries regarding service and repairs, keeping them informed about the status of their equipment.

Operational Assistance : Support the service team in prioritizing tasks and managing workloads efficiently. Monitor spare parts inventory and coordinate restocking as needed.

Qualifications & Experience

Prior experience as a Service Coordinator or in parts management, ideally within the heavy equipment sector.

Strong organizational and time-management skills to handle multiple tasks effectively.

Excellent verbal and written communication abilities.

Proficiency with office software (e.g., MS Office, scheduling tools).

Understanding of equipment maintenance and repair processes is an asset.

Ability to thrive in a fast-paced, team-oriented environment.

Strong interpersonal skills to ensure clear communication with both customers and team members.