Client Service Associate

Job Description

Job Description

Company Description

About Us

At GG Media , we specialize in creating impactful experiences through events that inspire, connect, and elevate brands. Our team is driven by creativity, precision, and a passion for excellence. With a strong presence across Canada, we design and execute corporate events, conferences, and brand activations that leave a lasting impression.

Job Description

Job Description

We are seeking a Client Service Associate who will serve as a key liaison between GG Media and our valued clients. This role requires a proactive professional with outstanding interpersonal skills and a passion for providing exceptional service. You will work closely with internal teams to ensure that client expectations are not only met—but exceeded—at every stage of the process.

Responsibilities

Build and maintain strong, long-term relationships with clients through attentive and professional communication.

Collaborate with project managers and internal teams to coordinate deliverables and meet deadlines.

Address client inquiries, resolve concerns, and provide timely updates on ongoing projects.

Assist in the preparation of client reports, presentations, and service documentation.

Identify opportunities to enhance client satisfaction and business efficiency.

Uphold GG Media’s reputation for excellence in client experience and service integrity.

Qualifications

Qualifications

Excellent communication and organizational skills.

Strong attention to detail and ability to manage multiple priorities effectively.

Positive attitude with a collaborative, team-oriented mindset.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or similar tools.

Ability to adapt quickly to changing priorities in a fast-paced environment.

Additional Information

Benefits

Competitive salary : $52,000–$56,000 annually.

Professional growth opportunities within a rapidly expanding company.

Comprehensive training and mentorship to support career development.

Collaborative work environment focused on excellence and innovation.

Skill-building opportunities through challenging projects and client engagement.