Site Reliability EngineerScalePad • Vancouver, Metro Vancouver Regional District, CA

Site Reliability Engineer

ScalePad • Vancouver, Metro Vancouver Regional District, CA

Il y a plus de 30 jours

Type de contrat

Temps plein

Description de poste

About ScalePad

ScalePad is a market‑leading SaaS company headquartered in Vancouver, Toronto, Montreal and Phoenix, AZ. With a global employee reach, we serve over 12,000 MSPs worldwide, helping them increase client value through integrated, automated products. ScalePad has earned multiple industry awards, including MSP Today’s Product of the Year and G2’s 2024 Fastest Growing Product.

Site Reliability Engineer – Overview

As an SRE at ScalePad, you will enable reliable, scalable infrastructure and developer platforms. You’ll automate operations, optimize performance, and maintain high availability across our cloud environments.

Responsibilities

Strong proficiency in system operations, observability, and infrastructure monitoring
Full understanding of AWS offerings, including core compute, networking, storage, and IAM
Experience with Infrastructure as Code (IaC) tools such as Terraform
Proficiency in scripting and automation using Python, Bash, or equivalent languages
Base knowledge of Java, Go, and Python is a strong plus
Knowledge of CI / CD pipelines and best practices for continuous integration and delivery
Experience with containerization and orchestration technologies such as Kubernetes and Docker
Strong understanding of SLOs, SLAs, and incident management best practices
Ability to troubleshoot and resolve complex system issues in a high‑availability environment
Familiarity with Agile methodologies and DevOps culture
Participate in the 24 / 7 on‑call rotation, responding to and resolving system outages

Qualifications

Maintain and improve system uptime and reliability according to established Service Level Objectives (SLOs)

Monitor and optimize system performance using observability tools like Prometheus and Grafana

Implement and maintain alerting systems to proactively detect and resolve issues

Execute capacity planning and scaling activities, ensuring infrastructure efficiency

Respond to and resolve production incidents within defined Service Level Agreements (SLAs)

Document incident responses and contribute to post‑mortem analysis to improve system resilience

Implement preventive measures based on insights from incidents

Manage escalations and coordinate with teams to resolve complex system issues

Develop and maintain Infrastructure as Code (IaC) to enable automated infrastructure management

Create and optimize CI / CD pipelines, ensuring smooth and reliable software releases

Write automation scripts for routine operational tasks, reducing manual workload

Implement monitoring solutions and dashboards to provide real‑time system visibility

Work closely with development teams, ensuring seamless integration of SRE principles into application design

Participate in team planning and retrospective meetings, contributing to continuous improvement

Document technical processes and procedures, making knowledge accessible across teams

Contribute to knowledge base maintenance, sharing best practices and troubleshooting insights

What You’ll Love Working As A Rocketeer

Everyone’s an Owner : Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success and shares in the rewards.

Growth, Longevity and Stability : Benefit from insights and training from our leadership and founder, whose extensive experience creates a stable environment for long‑term career growth.

Annual Training & Development : Every employee receives an annual budget for professional development.

Hybrid Flexibility : Work from our world‑class offices in Vancouver, Toronto, and Montreal, or from home with cutting‑edge gear.

Wellness at Work : Our Vancouver office features a fitness facility and outdoor ping‑pong tables.

Comprehensive Benefits : 100% medical and dental coverage, RRSP matching after one year, and a monthly stipend to offset hybrid costs.

Flexible Time Off : Unlimited flex‑time plus accrued vacation for a healthy work‑life balance.

Eligibility & DEIB

Applicants must be eligible to work in Canada. ScalePad is committed to fostering a diverse, equitable, inclusive, and belonging environment. We value every individual’s unique experiences and perspectives.

Application Process

Please apply online. We only contact successful applicants. Recruiters and phone calls will not be accepted.

Seniority level : Entry level | Employment type : Full‑time | Job function : Engineering and Information Technology | Industries : Software Development

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Site Reliability Engineer • Vancouver, Metro Vancouver Regional District, CA

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