Seasonal & Sports Supervisor

Location : Canadian Tire Bayers Lake – Store 465 (Halifax, NS)

Job Type : Full-time

Reports to : Department Manager – Seasonal & Sports

Position Summary

The Seasonal & Sports Supervisor supports the Department Manager in leading a high-traffic, high-change department. This role focuses on excellent customer experience, strong execution of retail basics, timely promotional / seasonal changeovers, and effective coaching of team members. The Supervisor ensures the department is safe, full, well-signed, and ready for customers—especially during peak seasons and major transitions.

Key Responsibilities & Tasks

Customer Experience & Service

Leads by example and consistently delivers a helpful, friendly, and solutions-focused customer experience.

Coaches and holds team members accountable to greet, engage, and assist customers while balancing tasks and service.

Handles escalated concerns and supports resolution of product / service questions (including seasonal availability and substitutions).

Seasonal Execution & Merchandising

Plays a key role in planning and executing seasonal changeovers (e.g., spring / summer, back-to-school, fall, winter / holiday), ensuring deadlines and standards are met.

Ensures endcaps, features, signage / pricing, planograms, and promotional sets are completed accurately and on time.

Performs daily walks and follow-up on task lists; reallocates support as priorities shift (customer volume, deliveries, promotions).

Maintains strong department presentation : facing, holes, labels, cleanliness, safe top-stock, and fixture organization.

Supports product readiness and selling confidence for sports and seasonal categories (e.g., outdoor recreation, fitness, winter sports, team sports, seasonal living) through ongoing learning and coaching.

Helps coordinate workflows between floor, backroom, and cross-functional teams to keep high-volume areas full and customer-ready.

Inventory & Shrink Awareness

Supports inventory accuracy through hole checks, bin cap / stock level reviews, replenishment routines, and identifying variances.

Reports damaged / stolen goods and helps follow store processes to reduce shrink and maintain safe merchandising.

• Helps the Department Manager drive productivity through clear delegation, coaching, and consistent follow-up.

People Leadership & Training

Helps onboard, train, and coach associates to improve product knowledge, service behaviours, and execution standards.

Recognizes strong performance, provides timely feedback, and supports a respectful, inclusive, and team-oriented environment.

Helps run quick huddles / department updates and ensures the team is aware of key promotions, priorities, and standards.

Health & Safety / Policy Compliance

Ensures compliance with store policies and health & safety requirements, and immediately reports hazards or unsafe conditions.

Uses professional language and appearance standards; supports confidentiality and respectful workplace expectations.

Requirements

Experience in retail sales / operations; prior leadership, keyholder, trainer, or acting supervisor experience preferred.

Working knowledge (or ability to quickly learn) Sports and Seasonal products and department routines.

Comfortable using retail technology (RF / handheld, inventory / look-up tools, basic computer systems).

Cash handling / register experience is an asset.

Core Competencies (Skills & Abilities)

Strong customer-first mindset; calm and professional under pressure.

Effective communication, coaching, and follow-up; able to delegate and support execution.

Strong work ethic, reliability, and ability to manage multiple priorities in a fast-paced environment.

Physical Demands & Working Conditions

Standing / walking for extended periods (up to an 8-hour shift).

Lifting / carrying and pushing / pulling merchandise (light to heavy), including reaching above shoulder level and using ladders as needed.

Schedule

Full-time with flexibility required (days, evenings, weekends). Peak periods may require additional availability.

Potential Career Opportunities

Next levels may include Department Manager and other leadership roles within the Canadian Tire network.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.