guest service agent
- Education : Secondary (high) school graduation certificate
- Experience : 7 months to less than 1 year
Work setting
Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Screening questions
- Are you currently legally able to work in Canada?
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 35 hours per week
guest service agent
Months to less than 1 year Work setting Hotel, motel, resort Tasks Register arriving guests and assign.. cancel and change room reservations Provide information on hotel facilities and services Investigate and..
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