Front End Trainer

Job Description

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration.

However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially.

You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY : The Front End & Administrative Trainer oversees daily Front End and Store Administrator Operations by providing direction to achieve profitable operations of all Front End and Store Administrator related service in the company.

Front End & Administrative Trainer ensures that all programs offered through the Front End and Store Administrator are executed consistently in all stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES : The essential duties and responsibilities of this position include, but are not limited to, the following : Operational Excellence : Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members;

Ensures that all metrics on the Front End & Store Administrator department are met.

• Coordinates training for Cashier training & policies to include WIC, Checks, Liquor, Tobacco;
• Provides procedures for voids, refunds, transaction cancellation and instruction for saved recall transactions;
• Implements Cashier Productivity Programs to include Produce and Bakery Test;
• Coordinates all WIC Compliance and trainings with state government agencies;
• Implements the process and procedures to write Cashier / Courtesy clerks / Carts / SCO coordinators / Customer Service daily schedule;
• Responsible for Front End Over Time reduction and controls;
• Provides direction for Front End Managers & Store Administrator to maintain presentation of Front End, cleaning & organizations uniform & personal appearance of each frontend team member;

Provides Security Awareness training for all Front End Team Members.

• Team Member Development : Cultivates a culture of high performance and accountability. Sets clear performance expectations for Front End Managers, Store Administrator, SCO coordinators, SCO Coordinators and Cashiers and follows-up with timely performance evaluations and development plans;
• Embraces positive employee relations through consistent and fair application of company policies and leadership values;

The job involves collaborating with various teams such as Merchandisers, Operations, IT, Data Integrity, and corporate management to ensure compliance with company programs and accurate pricing.

It also entails testing new software and equipment in the IT lab and driving sales while providing excellent customer service.

• Promotes effective communication with customers and Team Members that encourages teamwork and high levels of engagement;
• Maintains current knowledge and is the subject matter expert on all facets of Store Administrator, Frontend Manager and SCO Coordinator position including inventory levels, store conditions, loss prevention, store financials, and security issues;
• Contributes in the Interview process for Frontend Managers & Store Administrator candidates and ensures that the Status Change Form is processed and complete;
• Active contributor in the training, coaching and development process of Frontend Managers & Store Administrators;
• Manages and implements the training materials for the initial roll-out and ongoing training programs as well as training schedule;

Consults with staff when deploying new procedures.

Implements document revision controls and periodic procedure audits.

Utilizes Frontend Audit to communicate and train execution.

Communicates policy changes and standards to Team Members.

Customer Service : Responsibilities include leading by example for customer service, ensuring proper staffing, implementing strategies for employee friendliness and store cleanliness, and improving service efficiency across departments.

Leadership & Management SkillsLeadership skills including motivating, inspiring, and promoting organizational values. Ability to handle stress, manage change, and communicate effectively.

Strong problem-solving skills and results-oriented mindset. Committed to continuous learning and adaptable to new situations.

• Financial Results : Supports programs to control shrink and contain costs at an acceptable level;
• Reviews Key Performance Indicators (KPI's) with Front End teams ;
• Analyzes data and determine areas of opportunity as well as plans for remediating performance gaps;
• Works with store leadership to promote safety and ZERO accident culture;
• Analyzes complete data and trend to identify actionable insights to improve sales, IPM, shrink, supply inventory, TM retention etc;
• Reviews all departments staffing levels and assist Store Administrators with team member department metrics and finds solutions without effect on operation's hours;
• Evaluates performance of Frontend & Administrator programs, established standards, and assigned initiatives to ensure each functional area meets operational goals;

Examines products / tools to identify improvements in methods, procedures, equipment, and workflow for operational performance enhancement.

Analyzes store site data to recommend improvements for business processes.

The Front End & Administrative Trainer manages technical upgrades and scheduling tools, as well as the archiving system, and promotes sales while performing other assigned duties.

• Skills / Qualifications : Three (3) to five (5) years of experience in the retail supermarket area;
• Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills;
• Proven experience in dealing effectively with diverse team member / management issues. Possess the ability to effectively coach managers;
• Knowledge of applicable state and federal laws applicable to effectively running a store, governmental compliance requirements, employment, and labor laws, including immigration laws and processes;

Required skills : strong interpersonal, negotiation, and analytical

• Ability to be persuasive and relentless in reinforcing the best interests of the company;
• Effective communicator, particularly when it comes to discussing Human Resources / Compliance matters with management or regular employees;
• Must have a great deal of integrity;
• Ability to work well under pressure and multitask;
• Bilingual (English and Spanish) preferred;

Excellent PC skills including proficiency with the primary Microsoft Office applications, database applications and experience with ADP Workforce management

Strong knowledge and experience with retail standards and performance management systems;

Key skills include managing multiple projects in a fast-paced environment, analyzing complex information, excellent communication and organizational skills, extensive knowledge of accounting processes, and strong leadership skills including team facilitation, training, and motivation.

Physical Demands and Work Conditions : The physical demands and work conditions below representative those that must be met o successfully perform the essential functions of this job.

Some requirements may be modified to accommodate individuals with disabilities : Physical requirements include sitting, standing, and using hands.

The ability to lift 15-20 pounds and travel up to 90% of the time to company locations is necessary. The work environment is typical of a retail store, with varying noise levels.