Calgary Police Service - Information Coordinator - Real Time Operations Centre (RTOC) - Part-Time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As an Information Coordinator you ensure that critical information is available, organized and efficiently distributed to facilitate quick, informed decision making in a fast-paced operational environment. You are the primary point of contact for all individuals interacting with the Real Time Operations Centre (RTOC) and are responsible for monitoring, evaluating and assisting in prioritizing responses to incidents of crime or disorder occurring within the City. You will provide support to the RTOC Duty Inspector, sworn personnel and will assist investigators and analysts in identifying notable incidents and offenders. Primary duties include:

• Collect, organize and interpret crime related information from a wide variety of sources/databases including open-source intelligence (OSINT) to complete backgrounds on subjects of interest, targets and victims.
• Respond to information requests from internal and external partners, walk-ins, email, telephone, radio or Computer Aided Dispatch (CAD).
• Assist with updating and sharing information that pertains to crime and intelligence analysis including matrices, bulletins and incident reports.
• Monitor, document, and conduct maintenance for Special Interest Police (SIP), Surveillance and Crime inquiries and requests through the Canadian Police Information Centre (CPIC).
• Document and maintain information in the RTOC Activity log/notebook.
• Monitor events in real time and provide support to internal and external law enforcement personnel.

Working Conditions: Frequent exposure to investigative files and sensitive information which can be disturbing and stressful.

Qualifications

• A High School Diploma or equivalency (, and a minimum of 3 years related experience including a minimum of 2 years experience gathering relevant and highly confidential information in a law enforcement or public safety communications organization.
• Prior working knowledge/experience with Sentry or Palantir would be an asset.
• Experience using law enforcement information systems such as Canadian Police Information Centre (CPIC), Computer Aided Dispatch (CAD), Justice On-Line Information Network (JOIN), Microsoft TEAMS, and Content Server are assets.
• Experience in open-source intelligence (OSINT) is preferred.
• Experience in basic point mapping, data management/matrix development would be beneficial.
• Success in this position requires excellent communications skills, efficiency and thoroughness, focus on results, relationship building, service orientation, stress tolerance and team building and teamwork.