Patient Services Specialist

Why You Should Join Us :

We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable.

We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350.

We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day.

We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.

Join our team at FYidoctors and help us have a meaningful impact on people's lives while also having fun doing it!

How You'll Benefit :

• Excellent wages including quarterly bonuses
• A comprehensive benefits package that includes outstanding optical coverage (two free pairs of eyewear each year!)
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why We Need You :

Our Lethbridge 4th Ave clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist.

You will play a critical role within FYidoctors by delivering world-class service to our patients. As our newest Patient Services Specialist you will be responsible for the retail and repair of eyewear products as well as follow-up care.

Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.

This position is a full-time, permanent role working 30 to 40 hours per week Monday to Saturday.

What Will You Be Doing?

• Warmly greeting patients as they enter our clinic
• Checking patients both in and out of the office
• Communicating with patients in person, by phone, and by email
• Billing the patient, their medical service provider and other third parties
• Administering pre-testing services
• Managing appointment bookings, prescription printouts and billing and payments
• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients'
• Contributing to store retail sales goals
• Upholding excellent customer service standards using your charisma and problem-solving skills

What Do You Bring?

• Ideally, you will have customer-facing experience, preferably in a retail environment
• Confidence working in a fast paced environment
• A high level of comfort using technology and computers with solid proficiency in MS Office Suite
• A professional, approachable manner and a love of meeting and interacting with people

We appreciate your interest in FYidoctors and hope it didn't take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward.

If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal.

Please don't feel discouraged. We will have other opportunities!