Sr Configuration Management Technical Lead (ServiceNOW)

Overview

Permanent Full Time The Sr Config Management Technical Lead will be a part of a highly motivated, team-oriented Service Configuration Management team with the key role of enabling the day-to-day activities for the Enterprise Configuration Management process. Objectives include governing / maintaining the Configuration Management Database (CMDB), aid in delivering a Configuration Management process, establishing relationships with Configuration Item (CI) owners / delegates to enforce the process and operating the ITOM discovery tool.

What You Will Do

• Help Establishes and monitors day to day workload priorities and communicates to staff
• Help mentors, coaches and provides direction to staff
• Serves as an escalation point for data and operational issues
• Participates in projects relating to Asset and Configuration Management; consults with project teams and I.S. areas as the subject matter expert of Asset and Configuration Management
• Champion of Asset and Configuration Management; “markets” the service to the organization; establishes relationships with consumers of the service and assists them in identifying opportunities to improve their I.S. service by utilizing the Asset and Configuration Management Service; identifies process improvement and ITSM system enhancements to enable the staff in achieving service targets
• Support leadership in the implementation of the CMDB and continual process improvement.
• Ensure the Configuration Management process is understood and adhered to
• Educate stakeholders and promote the adoption of Service Configuration Management practices across Canada Life, supporting improved data quality, operational efficiency, and alignment with enterprise service management standards.
• Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
• Resolve CI duplicates within the CMDB and develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy, perform CMDB audits to ensure data completeness and quality, enable process adherence through reporting and dashboards.
• Operate ITOM discovery which may includes but not limited to :
• Maintain Schedule scans
• Review IRE rules
• Troubleshoot Discovery issues
• Creation / maintenance of discovery patterns / pattern extensions
• Liaise with other domains on credential maintenance
• Create and maintain Service Mappings
• Work with Discovery administrator to enable Discovery services or implement scripts required to process data feeds to update the CMDB, establish and support controls and procedures to review, assess, prioritize, & track compliance to requirements incorporated into tool and process designs.

What you will bring

Compensation

The base salary for this position is between $86,300.00 - $110,200.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Notes

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Lifeserves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

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