Technical Analyst - Service Desk

Job Description

Job Title : Technical Analyst - Service Desk

Job Type : Contract; Full-Time

Location : Hybrid (Canada, Multiple Locations)

About the Company :

Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing, insurance, software, learning programs, and other business services to producers, agribusiness owners and agri-food entrepreneurs across the country.

Responsibilities :

The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.

This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.

This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.

Requirements : Required Experience

Required Experience

Service Desk / Tier 1 experience >

24 months or equivalent support experience

Required Skills :

Comfortable with a variety of basic software solutions

Good communication, time management

Demonstrated ability and willingness to learn new tools

Dependable and reliable

Familiarity with updating and using a knowledge base

General knowledge of computer systems, analysis techniques, and ITIL processes

Nice to Have :

Bilingual (French), ITIL V3 / 4, KCS, M365

Requirements

Specific Project Requirements : Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Demonstrated experience in SQL programming is required. Demonstrated experience in ETL is required. Strong knowledge and demonstrated experience in current and future state data mapping.

Carry out data validation and identify and resolve discrepancies (format, content, values). Work with business team members on troubleshooting Top Skills Required : Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Well-rounded experience in the whole data lifecycle management and hands-on experience in the following data management domains : dimensional and relational data modeling, data quality, SQL programming (minimum 5 years), ETL development, metadata management and master data management, and business intelligence.

Experience with reverse engineering the source to target mapping to gain data insights Experience refactoring existing SQL code to new / alternate data sources.

Other Skills Required : Experience with Azure Data Platform technologies or other public cloud offerings Programming experience : SQL Experience with Databricks Excellent verbal and written communication, critical thinking, time management, priority planning and interpersonal skills.

Ability to understand and interpret requirements and design documents Ability to write and maintain documentation Demonstrated experience working with key business stakeholders in areas of Finance, Risk Management and Insurance Assets : Experience working in an Agile environment / team Bilingualism in both official languages (English and French) Greater than 5 years of SQL development and refactoring existing SQL