Service Dispatch Supervisor

Creating Peace of Mind by Pioneering Safety and Security

Service Dispatcher Supervisor - Stanley Access Technologies, Edmonton, AB

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

What You Will Do :

Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties

Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must.

Meet or exceed region service goals including incoming business, sales, expense / revenue ratio, service delivery, margin rates, inventory etc.

Create an environment which achieves ultimate customer service / satisfaction while meeting / exceeding region targets.

Form high performing teams and lead regional efforts to source, hire, train and develop talent.

Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.

Analyze, develop and implement systems and process productivity enhancements.

Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.

Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.

Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.

Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE.

Perform half day or full day ride along, evaluate work practices and safety equipment

What You Need to Succeed :

A valid state driver’s license, without restrictions, is required for this position.

A clean driving record

Ability to work nights and / or weekends as necessary

Proven track record of success

Ability to work in a fast paced, chaotic environment

Proven team builder and player

Strong business acumen ( Drive productivity, P&L understanding, data analysis)

Demonstrated communication skills

Excellent team and interpersonal skills

Strong detail orientation

Strong computer skills ( Microsoft applications, SAP, Spreadsheets, word processing )

Additional Preferred Skills and Knowledge :

Undergraduate degree (technical preferred, BSEE / BSME) or equivalent experience

Prior field sales or field service experience

Prior experience with high involvement work teams

Prior supervisory experience General : We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations.

Why Work for Us?

Allegion is a Great Place to Grow your Career if :

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us :

A commitment to Diversity, Inclusion & Belonging : making a difference and leading with purpose

High energy, influential, cross collaborative team environment

Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.

Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.

Competitive base salary

Health, dental and other insurance coverage, helping you "be safe, be healthy"

Tuition Reimbursement

Employee Discounts

Community involvement and opportunities to give back so you can "serve others, not yourself"