Booking Clerk, Medical Imaging - BC Cancer - Vancouver

Booking Clerk, Medical Imaging

BC Cancer

Vancouver, BC

The Booking Clerk, Medical Imaging reports to the Clerical Supervisor or designate and performs scheduling and booking functions for a variety of patient appointments for designated areas within Radiology. The role applies multi-tasking skills when performing scheduling, reception and booking functions for a variety of patient appointments for designated areas within Medical Imaging. The Booking Clerk performs duties that include arranging times with patients, doctor's offices, nursing units, physicians, technical staff and surgical / medical daycare, making follow up appointments, locating applicable images / films prior to appointments and rearranging schedules to meet changing demands / requests. The role prepares and confirms patient information, enters booking, patient and image / film information into radiology and hospital computerized and / or manual booking and patient information systems and fills requisitions for all bookings. The Booking Clerk acts as receptionist and practices in accordance with the standards of professional practice to support the delivery of patient care and ensure client / family needs are met above all other concerns.

What you’ll do

• Schedule and book inpatient / outpatient / daycare appointments in accordance with established priority level and medical / technical staff schedules by receiving requests / requisition, responding to patient arrivals, checking schedules for appropriate times, identifying pre-test instructions such as pre-test diet, contacting patients, units / physician offices to confirm appointments and relay instructions. Pose questions from established questionnaire or as directed by medical staff to screen patient for contra indicators. Follow up with referring physician(s) for requisitions not yet received, adjust schedules and make alternate arrangements for appointment cancellations or changes in facility operations to ensure optimum booking time is used and patients' appointments are scheduled in a manner that meets their needs. Notify patient of pre-examination payment requirements where applicable.
• Arrange daycare beds for various procedures including emergency appointments when required by noting daycare requirements on requisition, obtaining consult letter from referring physician, contacting designated daycare staff for pre-determined booking space and checking times coincide with Radiologist’s schedule. Reschedule appointments when notified daycare beds are not available.
• Pre-register daycare patients when required by obtaining patient information, entering information into computerized patient database including establishing new patient entries and updating existing files, completing a variety of standard forms as required and forwarding relevant information to applicable daycare area.
• Locate relevant patient information such as images / films and consultation histories by communicating with a variety of physicians' offices, nursing units or other hospitals and requesting appropriate items be forwarded. Process patient data by receiving applicable documentation, checking information is complete including receipt of pre-examination payment where applicable, following up on information not received, completing applicable requisitions / forms according to information provided and forwarding documents to appropriate areas in accordance with standard policies and procedures.
• Enter booking and image / film information into applicable computerized and / or manual booking system by referring to patient documentation, keying in demographic patient data and relevant previous image / film information in on-line mode and prompting screen for next booking appointment time. Check information entered for accuracy, locating errors and / or omissions and correcting as required in accordance with standard procedures.
• Register patients by obtaining essential or changed information from patients and / or patient documentation, completing a variety of forms and entering patient demographic information into the hospital's computerized patient information system in accordance with established procedures.
• Maintain requisitions for all inpatient / outpatient bookings by making labels, filing requisitions according to procedure / test received and alphabetical order and creating hard files when required.
• Provide patient waiting list information to supervisor by recording number of appointments scheduled for various procedures, identifying number of patients waiting to be scheduled and forwarding information for departmental, facility and Ministry reporting purposes. Provide up to date scheduling information upon request including totaling number of patient seen and procedures performed for various periods.

What you bring

Qualifications :

Core Competencies :

You have

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Location :    600 West 10th Avenue, Vancouver, V5Z 4E6

Applications will be accepted until position is filled.

Hours of Work :   Monday - Friday; 0730-1530 / 0800-1600 / 0900-1700 or as operationally required

Requisitions Number : 189203E

What we do

provides comprehensive cancer control for the people of British Columbia.

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include : Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs :

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and / or persistently excluded groups identified under the Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and / or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan : A First Nations Case Study.

Attention current employees of PHSA :

You must apply via your internal profile at  .

The internal job posting expires on  September 25, 2025  and will no longer be accessible. If the internal job posting has expired, please e-mail with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant.  Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8 : 30am-4 : 30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at  .