Enterprise Technical Support Engineer - Azure Stack
Description and Requirements
The Infrastructure Solutions Group (ISG) Technical Support Engineer is a critical member of the Lenovo Services Delivery team.
We’re looking for a professional who is well-rounded and customer-focused, with a love for solving problems. As a Tier 2 Cloud Services Technical Support Engineer you will be a part of an award-winning support team that provides Azure customers the highest level of support while working on an industry-leading product
What you’ll be doing :
- Research, troubleshoot and resolve technical issues involving Azure Stack HCI, Azure Kubernetes Service, Microsoft Windows Server, and other Azure products.
- Document all technical inquiries and develop content for knowledge base.
- Support key internal initiatives involving pre-release testing, validation and documentation.
- Provide highly technical end-user support to clients via telephone, chat and ticketing system.
- Resolve complex, collaborative calls working with Level 3 teams and Software development teams,
Provide knowledge transfer and informal training to clients and co-workers.
Serve as the primary point of contact for ISG’s Microsoft Premier Support for software, and overall problem resolution responsible for end-to-end case management.
Basic Qualifications
3+ year of experience in technical support in below Windows-based products.
oMS Windows Server Software
oMicrosoft Azure Stack HCI Software
oMicrosoft Azure Stack Hub Software
oMicrosoft Azure Kubernetes Services
Preferred Qualifications :
3+ years of experience in at least one major virtualization platform such as Hyper-V, VMWare, KVM, AHV, XenServer, etc.
Any certificate in these technologies would be a plus.
oKnowledge of snapshotting, replication, High Availability and Disaster Recovery concepts are crucial
oKnowledge or experience of Public cloud platforms such as AWS or Azure is also great!
3+ years of experience in Technical Support and Ticketing Software Skills
oYou should be familiar with ticketing platforms like Jira, Dynamic365, Salesforce, etc.
oExperienced in engaging with customers and peers in a technical and professional environment.
oGood communication and soft skills.
oExcellent verbal and written language skills, customer issue handling, and communications skills are essential to this position.
Candidates may undergo a detailed interview process consisting of technical scenarios, customer skill vetting, as well as role play interviewing and hands-on problem recreation and problem resolution testing.
Experience with Storage Area Networks and Storage technologies.
oiSCSI, NFS, CIFS are all integral to our platform. Understanding the differences and use-cases, as well as having the experience to effectively work with these technologies, is very useful.
Experience working with Enterprise-grade Data Center hardware
oKnowledge or experience of datacenter procedures, practices, and equipment can help our customers and peers nail down those pesky install issues!
oHyperconverged platforms are best.
Server remote management experience
oSuch as XClarity Controller, IMM, ILO, BMC, U38, etc.
Ability to write and interpret common scripting languages.
oBash, Python, and PowerShell are most used, but any solid coding experience is useful.
The base salary range budgeted for this position is $75,000 - $100,000. Individuals may also be considered for bonuses and / or commissions.
Lenovo’s various benefits can be found at
In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6 / 26 / 2024 this applies to both internal and external candidates.
Additional Locations :
- United States of America - New York - New York
- United States of America - Illinois - Chicago
- United States of America - Georgia - Atlanta
- United States of America - Minnesota - Minneapolis
- United States of America - North Carolina - Raleigh
- United States of America - North Carolina - Durham
- Canada - Ontario (Mobile) - Markham
- United States of America - North Carolina - Morrisville
- United States of America - Minnesota - Austin
- United States of America - Georgia - Dallas
- United States of America - Florida - Florida City
- Canada,
- United States of America
- Canada - British Columbia (Mobile) ,
- Canada - Ontario (Mobile) ,
- United States of America - Alabama ,
- United States of America - Alaska ,
- United States of America - Arizona ,
- United States of America - Arkansas ,
- United States of America - Connecticut ,
- United States of America - Delaware ,
- United States of America - District of Columbia ,
- United States of America - Florida ,
- United States of America - Georgia ,
- United States of America - Idaho ,
- United States of America - Illinois ,
- United States of America - Indiana ,
- United States of America - Iowa ,
- United States of America - Kansas ,
- United States of America - Kentucky ,
- United States of America - Louisiana ,
- United States of America - Maine ,
- United States of America - Maryland ,
- United States of America - Massachusetts ,
- United States of America - Michigan ,
- United States of America - Minnesota ,
- United States of America - Mississippi ,
- United States of America - Missouri ,
- United States of America - Montana ,
- United States of America - Nebraska ,
- United States of America - Nevada ,
- United States of America - New Jersey ,
- United States of America - New Mexico ,
- United States of America - New York ,
- United States of America - North Carolina ,
- United States of America - North Dakota ,
- United States of America - Ohio ,
- United States of America - Pennsylvania ,
- United States of America - South Carolina ,
- United States of America - South Dakota ,
- United States of America - Texas ,
- United States of America - Virginia ,
- United States of America - West Virginia
- United States of America - New York - New York ,
- United States of America - Illinois - Chicago ,
- United States of America - Georgia - Atlanta ,
- United States of America - Minnesota - Minneapolis ,
- United States of America - North Carolina - Raleigh ,
- United States of America - North Carolina - Durham ,
- Canada - Ontario (Mobile) - Markham ,
- United States of America - North Carolina - Morrisville ,
- United States of America - Minnesota - Austin ,
- United States of America - Georgia - Dallas ,
- United States of America - Florida - Florida City
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