user support technician

Equip Exports Canada Inc.

Mississauga, ON, CA

28,85 $ / heure

Permanent

Temps plein

Education : Secondary (high) school graduation certificate
Experience : 1 year to less than 2 years

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties

Supervision

1 to 2 people

Computer and technology knowledge

JavaOS
Networking software
Networking security
Internet
Servers
Word processing software
Presentation software
Programming software
Software development
MS Office
MS Windows

Work conditions and physical capabilities

Fast-paced environment
Tight deadlines
Attention to detail

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Work Term : Permanent
Work Language : English
Hours : 35 hours per week

Il y a 11 jours

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