Guest Service Agent

About the Role

Join to apply for the Guest Service Agent role at Germain Hôtels . "What can I do for you?" is your mantra. We’re looking for a person who uses curiosity and attentiveness to every encounter. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

What You’ll Do

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction‑oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

What You’ll Bring

What We Offer

Seniority Level

Employment Type

Job Function

Industry

Apply – we look forward to hearing from you!

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