technical support specialist – information technology (IT)

Lower Mainland Society for Community Living
Vancouver, BC, CA
30,8 $ / heure
Permanent
Temps plein
  • Education : College / CEGEP
  • Experience : Experience an asset

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Work conditions and physical capabilities

  • Work under pressure
  • Tight deadlines
  • Attention to detail

Personal suitability

  • Accurate
  • Organized
  • Time management

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Work Term : Permanent
  • Work Language : English
  • Hours : 40 hours per week
  • Il y a 5 jours
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