Patient Safety and Experience Specialist

Job Description

Job Description

Overview and Purpose of the Role

Reporting directly to the Manager of Quality, Safety & Enterprise Risk, the Patient Safety and Experience Specialist supports the Centre’s mission to deliver safe, high-quality, patient-centred ambulatory care. This role focuses on promoting patient safety, enhancing patient experience, and driving continuous improvement activities through collaboration, education, data analysis, and quality improvement methods. The Specialist works with clinical and administrative teams to monitor safety performance, investigate safety events, and implement initiatives that improve both care outcomes and patient / family experience.

Key Duties & Responsibilities :

Patient Safety & Incident Management

• Monitor, evaluate, and respond to patient safety events, incidents, near misses, and trends using incident reporting systems.
• Facilitate incident reviews and contribute to root cause analysis and corrective action planning to prevent recurrence.
• Collaborate with interdisciplinary teams to identify safety risks and recommend evidence-based solutions.
• Support development, implementation, and evaluation of safety policies, protocols, and standards in line with best practices and accreditation requirements.

Patient Experience & Engagement

Quality Improvement Support

Education & Change Management

Corporate Responsibilities :

Education, Skills & Qualifications :

Join Our Team : Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.

In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.

At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.

We appreciate all applications; however, only those selected for an interview will be contacted.