IT Technician

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DEPARTMENT : IT / ERP

JOBTITLE : IT SUPPORTTECHNICIAN

IMMEDIATESUPERVISOR :

Reportingto the IT Director the IT Support Technician provides support andassistance for the network components of the computer systems usedby the company s internal clients.

They ensure the properfunctioning of these systems and help maintain the security ofsystems and data integrity while offering technical support to allcompany users.

Roles andResponsibilities

• ProvideIT support to employees.
• Ensuresystem application documentation is up todate.
• Assist in the developmentmaintenance and administration of the network to ensure the needsof internal clients are met.
• Provideservices maintain and keep an uptodate inventory of all designatedIT equipment.
• Advise and supportusers on the company s software.
• Graduallytroubleshoot firstlevelissues.
• Liaise with network managersfor thirdlevelissues.
• Establishuser training plans and needs; prepare organize and deliverapproved software trainingcourses.
• Pay attention to datasecurity in system operations and ensure user guides areupdated.
• Provide guidance andtraining to users in response to encountered issues; direct usersto company procedures.
• Organize andmaintain an updated log of issues and solutions to be used by othertechnical support agents.
• Installprinters and perform Windowsupdates.
• Provide basic technicalsupport particularly to less techsavvy factoryemployees.
• Onboard new employees andcreate user accounts via theportal.
• Track and manage ITequipment inventory.
• Providecomprehensive technical support to theteam.
• Ensure all equipment and ITsystems are functioningproperly.

Requirements

DesiredQualities

• Resourcefulnessversatility organizational skills and a willingness tolearn.
• Availability and ability toexecute tasksefficiently.
• Demonstrates judgmentinitiative and creativity.
• Goodcommunication skills.
• Strong workethic.

TechnicalSkills

• Good knowledge ofIT systems.
• Experience in ITsupport.
• Knowledge of Office 365Microsoft Exchange Domain Controller Office Suite Ubiquity HyperVVirtualization VLAN switchNAS.
• Strong knowledge of theMicrosoft 365 suite and the portal for creating users anddomains.
• IP telephony (anasset).

Requirements

• DECin computer science.
• Fulltime 5 daysperweek.

Requirements Desired Qualities Resourcefulness, versatility,organizational skills, and a willingness to learn. Availability andability to execute tasks efficiently.

Demonstrates judgment,initiative, and creativity. Good communication skills. Strong workethic. Technical Skills Good knowledge of IT systems.

Experience inIT support. Knowledge of Office 365, Microsoft Exchange, DomainController, Office Suite, Ubiquity, HyperV Virtualization, VLAN,switch, NAS.

Strong knowledge of the Microsoft 365 suite and theportal for creating users and domains. IP telephony (an asset).Requirements DEC in computer science. Full-time, 5 days per week.

Education

RequirementsDesired Qualities Resourcefulness, versatility, organizationalskills, and a willingness to learn. Availability and ability toexecute tasks efficiently.

Demonstrates judgment, initiative, andcreativity. Good communication skills. Strong work ethic. TechnicalSkills Good knowledge of IT systems.

Experience in IT support.Knowledge of Office 365, Microsoft Exchange, Domain Controller,Office Suite, Ubiquity, HyperV Virtualization, VLAN, switch, NAS.

Strong knowledge of the Microsoft