Senior Product Manager (Video/TV Product Management)

Location : Vancouver, BC, CA, V6B 0M3, Rimouski, QC, CA, G5L 7E4, Edmonton, AB, CA, Calgary, AB, CA, Montréal, QC, CA, Vancouver, BC, CA, Quesnel, BC, CA, Toronto, ON, CA, Burnaby, BC, CA

Jobs by Category : Sales and Marketing

Job Function : Product Management & UX / UI Design

Status : Full Time

Schedule : Regular

Description

Join Our Team :

We support the management and development of TELUS’ Video Services offerings. We are responsible for the end-to-end customer experience for the Optik customer and own the product strategy.

We interface with divisions across the enterprise to ensure we deliver on business and customer needs alike. Our broader team supports the product life-cycle for all aspects of TELUS’ video products, so you’ll have the support and collaboration of an excellent team of cross-functional product managers.

Job Description :

As a Senior Product Manager managing Optik TV core platforms at TELUS, you will play a pivotal role in shaping the future of our video services.

You will be responsible for leading customer migration activities while ensuring we meet our targets in terms of customer satisfaction, operational cost, and platform-related expenses.

Your strategic vision, product expertise, and project management skill sets will drive the success of our new Optik TV platform.

Key Responsibilities :

• Help to lead stakeholder engagement and governance to ensure proper communication on progress, risks, and issues by directing cross-functional teams to define, prioritize, execute, and report on migration-related activities.
• Utilizing your strong project management skills to oversee initiatives and ensure timely delivery.
• Proven business and financial acumen, with the ability to manage budgets and optimize financial performance.
• Identifying opportunities within our current processes and implement changes to streamline processes and bring efficiencies.
• Managing changes to the TV platform to ensure seamless integration of new features.
• Monitoring key performance metrics and drive data-driven decisions to optimize feature performance.
• Applying technical understanding of the Optik TV product to inform decision-making and feature development.

Qualifications

What You Bring :

• Strong project management skills and the ability to lead cross-functional teams to deliver time-bound initiatives and improvements.
• Known for putting customers first, you always have the best customer and business outcomes at the heart of your decision-making.
• Knowledge and understanding of the Optik TV platforms, hardware, and feature sets.
• Exceptional communication skills and the ability to confidently present to senior leadership.
• Experience in using customer insights and data to help inform decision-making, and put together business cases to support decisions and identify opportunities.
• Strong understanding and thorough knowledge of marketing principles, consensus-building, business decision-making techniques, business processes, telecommunications and video industry dynamics, and business market competition.
• Recognized for your experience in product strategy and product development, you have a strong desire to take ownership, accountability, and grow the business.

Salary Range : $96,000-$144,000

Performance Bonus or Sales Incentive Plan : 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as :

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding.

We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here.

When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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