Tasks
- Handle calls with professionalism.
- Answer questions and provide recommendations.
- Convey accurate information.
- Provide appropriate solutions.
- Write and document information in the system.
- Perform other administrative tasks related to the smooth running of operations.
- If you are ready to take on new challenges, we would like to meet you!
Advantages
- Great experience in a large company.
- Access to equal employment opportunity.
- Possibility of extension.
- On-site training with a panoramic view of Montreal.
- Nice cafeteria available
- Free coffee
- Great team ready to welcome you quickly.
Job requirements
- Bilingualism essential to meet all demands of the territory covered (Tests to complete).
- College diploma in a field relevant to the position.
- At least 1 year of experience in customer service.
- Good knowledge of the Microsoft Office 365 suite.
- Be able to visit the site for the duration of the training and then once or twice a week.
Desired profile
- Flexibility in work schedules to meet operational need.
- Strong communication skills.
- Ability to work well under pressure.
- Ability to handle sensitive situations.
- Be a collaborator.
Information Officer
Write and document information in the system. ...
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