Technical Support/Onboarding Specialist

Connecting you to Information Technology jobs in Calgary!

ABOUT STAFFING recruiters are Alberta’s experts in connecting candidates with Information Technology jobs. We focus on temporary, direct hire and temporary-to-direct hire placements in the corporate, industrial, management, and technical fields.

We specialize in providing solutions for organizations that urgently need positions filled or that require confidentiality, which means you receive exclusive access to opportunities often unavailable anywhere else.

About Staffing’s recruitment specialists believe in a human-to-human approach to hiring. We read your resume, conduct person-to-person interviews, and make our matches to jobs based on what will benefit both the employee and the employer.

As Master’s at Matching Culture, we can connect you with an extensive network of reputable employers. We evaluate each employer’s expectations, opportunities, and qualification and skill requirements, as well as their corporate culture.

We use this information to do our best to place you in a position that aligns with your goals, motivations, personality, and values.

Job ID :

Job Type : Direct Hire

Category : Information Technology

Location : Calgary, Alberta

One of our favourite SE Calgary clients, specializing in the technology and finance industry, is seeking a Technical Support / Onboarding Specialist (overnight shift) to join their growing and ever-evolving team.

This hire will be an integral part of the Customer Service (CSR) / Onboarding team, working overnights in a vital escalation position.

This is an independent role that requires a self-sufficient, self-motivated, and resourceful key player who can think outside the box.

This role works with clients / vendors and is responsible for onboarding, working with the development team to support integrations, and any troubleshooting required along the way.

The ideal hire will have good knowledge in technical support and customer service, and will be able to thrive autonomously.

Someone who is confident, analytical, and resourceful in nature will be perfect for this role.

This Fintech company is a growing, outgoing, and collaborative group seeking a long term addition to their team. Apply today If this role is aligned with what you are seeking!

Duties and Responsibilities :

The key job functions are :

• Onboard new clients / vendors, set up clients with their systems
• Act as a key escalation contact for client / customer communications via phone and email correspondence
• Identify, investigate, and resolve users’ problems by carrying out manual A-Z troubleshooting
• Guide users through diagnostic and troubleshooting processes, including the use of diagnostic tools and following verbal instructions

Education :

• High school diploma / equivalent
• Post secondary in related field (asset)

Qualifications :

• Must have a valid driver’s license and reliable vehicle
• A satisfactory criminal record check is required
• A satisfactory credit check is required
• Strong computer literacy
• Exceptional written communication skills
• Ability to work overnight hours

Experience :

years’ experience in Customer Service / Tech Support is required

Skills :

• Strong analytical nature
• Ability to thrive autonomously
• Loyal, eager, and willing to learn and grow within the role
• Self-starter with strong problem-solving skills
• Strong task accuracy and ability to troubleshoot effectively
• Ability to communicate processes with clients / customers

Base Salary : $ per hour

• Health benefit package provided
• RRSP matching program
• Bonuses
• Free parking

Work Hours :

Sun Thurs OR Tues Sat (weekend availability required)

AM : AM

hours per week

Remote Work :

This position is not remote and required to be on-site.

Additional Notes :

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

The About Staffing Team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

Equity. Diversity. Inclusion. At About Staffing EDI has always been a business priority and is continually upheld in our business practices.

We accept applications from everyone, and pride ourselves on being an equal opportunity employer.

We are inclusive, we listen and treat others with respect and sincerity, no matter the visible or invisible differences.

We are committed to fostering an environment where everyone is heard and valued. You Be You we insist.

More on About Staffing

Since , About Staffing has been connecting exceptional candidates with Canada’s greatest employers from all industries and sectors.

We take pride in making meaningful workplace connections and invite you to join the About Staffing community of professionals.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings.

If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

If you don’t hear from us, do not be alarmed. A recruiter will keep your resume on file for future opportunities. If and when a position vacancy becomes available and you meet the requirements, a recruiter will reach out to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on.

We are constantly posting Information Technology jobs so check back with us regularly.

For more FAQs, feel free to stop by our .

Please reference Job ID : in your application.