This is an in office position in Guelph Must Speak French and English Fluently
In this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English.
This role requires you to exude a great deal of professionalism and leadership as it is customer facing. You will need to be tech savvy as you will be utilizing a VOIP phone system and duel screens.
Ce travail est hybride. C’est a dire que c’est au bureau mais il y a aussi une opportunite pour faire du teletravail.
Vous devez avoir quelques connaissances en ce qui concerne la technologie.
This is a full time permanent position
Salary is $50,000 plus bonus
Location Guelph
C’est une opportunite a Temps Plein situe a Guelph, ON
Le salaire est de 50000$ / an avec un bonus
Duties include but are not limited to / Les tâches comprennent, sans s’y limiter :
Gèrer et superviser une équipe d’agents du centre d’appels.
Motiver et soutenir les agents par le biais de la rétroaction et de la communication.
Mesurer les indicateurs clés de performance tels que les appels entrants, l’appel en attente et l’abandon d’appel.
Aider à prendre les appels des agents s’ils ne peuvent pas gérer la charge de travail.
Améliorer la qualité des résultats en recommandant des changements.
Fournir de l’information sur les produits et services en répondant aux questions et en offrant de l’aide aux clients
Faire le suivi de l’assiduité des employés et assurer que les procédures de travail sont respectées.
Préparer des rapports mensuels et annuels sur le rendement.
Créer des cibles et des objectifs d’amélioration.
Qualifications and skills / Qualifications requises pour le poste
Tech savvy with knowledge of relevant computer programs and telephone equipment
Ability to remain calm and respectful under pressure
Exceptional customer service expertise
Proficiency with the English and French language
Strong verbal and written communication skills
Organizational skills and attention to detail
Excellent problem-solving skills
How to apply / Comment Appliquer :
After submitting your resume, you will receive a link through text and email to answer a few short questions to help us better match you with our upcoming openings
ABL72
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