Sales Engineer - Toronto

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world.

Location : This is a r emote position, with the requirement that the candidate is based in Toronto.

Position Summary :

We want you to drive compelling demo’s and proof of concepts (PoC’s) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to understand, identify and contain threats.

A strong passion for customer success is critical to the role and collaboration within a radial web organization.

Duties & Responsibilities :

Ability to listen to customer problems, work with the sales team, and demonstrate a solution

Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship

Ongoing technical touchpoints / health checks with existing customers

Driving Trend’s solution strategy and quickly embrace change

Work in a fast-pace environment under minimal supervision

Share best practices with other SE’s to enhance quality of service and efficiency

Develop subject matter expertise in assigned solutions

Willing to travel regionally for customers facing activities, as well as marketing and user group events

Channel feature requests to Product Management to enhance Trend Micro products

Deliver partner presentations, technical and / or marketing events and webinars etc.

Qualifications / Requirements :

Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems

Experience working with various Microsoft / Linux software and systems

Solid multi-tasking, troubleshooting and problem resolution abilities

Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms

Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives

Strong presentation skills

Relevant Work Experience :

Understanding of MITRE Attack Framework and / or security operations center (SOC) functions

Sales Engineering experience preferred (2-5 years)

Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc.

One or more of below certifications or training is desired :

AWS / Microsoft Azure / Google Cloud Certifications

ECIH Certified Incident Handler

CISSP Certified Information Systems Security Professional

Linux / Solaris / UNIX System Administration

LI-MW1 #LI-Remote

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe.

Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.