Job Title : Mental Health Case Manager – Registered Nurse (RN)

Location : Virtual Quebec

Employment Type : Full Time Contract Position 9 months (With potential to lead to permanent job offer) This is not a part time or casual role.

Position Overview :

We are looking for an experienced and compassionate Mental Health Case Manager – Registered Nurse (RN) to provide exceptional case management services to individuals participating in mental health programs. As a key member of the team, you will ensure a seamless and supportive experience for members, guiding them through their mental health journey. You will coordinate care, provide proactive communication, and work closely with mental health professionals and third-party partners to deliver high-quality mental health services.

Key Responsibilities :

Serve as the case manager for members during their mental health program participation, ensuring the highest quality member experience through proactive communication and case progression updates.

Conduct comprehensive health assessments using a bio-psycho-social model, gathering relevant data on members' current conditions and health history.

Assist psychology and psychiatry experts by contributing to the completion of outcome measures and assessment questionnaires, such as psychological inventories / tests.

Facilitate the expedited procurement of medical records for members to ensure timely and accurate treatment planning.

Schedule treatment action plan discussions between members and Teladoc clinicians to review expert recommendations.

Support members in implementing their treatment plans, identifying the most effective care pathways based on expert recommendations.

Provide technical and case support to Teladoc clinicians to ensure smooth case progression and resolution.

Meet defined service level standards for case management, overall quality, and member satisfaction throughout the mental health program.

Educate and train members, third-party partners, and internal teams on various topics, from administrative tasks such as using video conferencing tools to understanding the mental health program's processes.

Assist in building and maintaining a network of quality mental health community resources and partners to support members' care needs.

Collaborate with third-party partners to ensure a seamless case management process with measurable outcomes and metrics.

Perform additional duties as required, with time allocation subject to business needs.

Qualifications :

Bachelor’s Degree in Nursing (BScN) or equivalent.

Licensed to practice in Quebec- Ordre des infirmières et infirmiers du Québec

Minimum of 2 years’ experience in mental health case management or a related field.

Strong understanding of mental health conditions and care coordination.

Excellent communication, organizational, and interpersonal skills.

Bilingual (French and English) proficiency required.

Strong technical proficiency with case management systems and telehealth platforms.

Ability to manage sensitive situations with empathy, professionalism, and confidentiality.

Benefits :

Opportunities for career advancement and continuing education.

Supportive and collaborative work environment.

Access to mental health and wellness resources.