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We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Houseperson serves as a supporting role to the housekeeping team. The Houseperson will aid Housekeeper(s) by preparing units for cleaning upon guest departure, in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards and Count On Me philosophy. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Canadian Centre for Occupational Health and Safety (CCOHS), including the Workplace Hazardous Materials Information System (WHMIS) regulations.
Essential Job Functions
Responsibilities include, but are not limited to:
• Responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests: Assist housekeeping team with upkeep of supplies, deliver linen, paper products and unit amenities, strip and make bed(s), assist with cleaning as needed including common areas. Remove trash from units and floors. Coordinate and create linen and amenities bags. Receive, sort, fold, and collect soiled linen. Organize, clean, and maintain stock levels of department storage areas according to company’s cleanliness and safety standards. Deliver requested item(s) to guest units (irons, coffee, paper products, kitchen utensils, etc.). (65% time)
• Maintain positive customer and associate relationships: Respond appropriately to guest and associate inquiries and concerns to ensure total guest satisfaction. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
• Ensure compliance with: Operational Compliance, Safety & Security, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
• Build a “Count On Me” Culture: Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
• Performs other duties as needed (5% time)
Travel Requirements
Travel is not a requirement for this position. If training is required off site, it will be local and be about half to full day of time.
Minimum Requirements and Qualifications
a) Education
• High School diploma or equivalent preferred
b) Training requirements
• N/A
c) Knowledge and skills
• Detail oriented with organizational skills
• Familiarity with cleaning products and equipment
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Ability to receive, sort, and fold laundry.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
• Must be people oriented and able to work independently or with others as needed
d) Technical Skills
• N/A
e) Job experience
• Six months related housekeeping or building maintenance experience preferred
Unless there is a legal requirement, experience will be accepted for the education requirement.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
