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The Grizzly Paw Brewing Company is a craft brewery and brewpub located in the heart of the
Canadian Rockies. Situated in the town of Canmore, the Grizzly Paw Pub & Brewing Company
has been in operation since 1996. Our brewing operations include a 20,000 square foot
landmark brewery, a pub, restaurant, taproom, and event space.
We are looking for an outgoing and knowledgeable colleague who is willing to learn and ready
to provide our customers with memorable experiences!
Summary of Position:
Responsible for providing an excellent guest experience by building a rapport with guests and
positively contributing to the team leadership while managing the dining room.
Duties & Responsibilities:
● Manage floor plan
● Ensure completion of opening / closing duties with a checklist
● Enforce grooming policy and uniform standards
● Follow-up on phone messages
● Maintain integrity of point of sales
● Greeting and escorting guests with a professional and positive attitude
● Oversee the flow of guests within the restaurant and monitor service load
● Ascertain guest satisfaction through table checks
● Manage waitlist
● Monitor & post about TripAdvisor and Google
● Liaise between kitchen staff and floor staff
● Maintain ambience of restaurant – lighting, music, cleanliness, hygiene
● Oversee and proactively deal with guest queries and complaints
● Advising guests on menu, beverage, & especially beer
● Work with the management team to create the company experience for guests
● Periodically balance previous day’s tills, cash-outs, & deposits
● Ready and willing to work in a service role which may include direct contact with the
public and or vendor representatives.
● Follow all required Health, Safety, Prevention & Sanitation procedures at all times
● Provide support and training to colleagues as required
● Maintain proper audit track records, follow company policies & procedures
● Develop and maintain close and effective working relationship with all supporting
departments
● Consider the environmental impact of all decisions
● Complete other duties and projects as assigned.
Qualifications:
● Strong hospitality background and minimum 1 year of supervisory experience.
● Strong leadership skills
● Must be able to communicate clearly with managers, kitchen and dining room personnel
and guests.
● Be able to reach, bend, stoop and frequently lift up to 50 pounds.
● Be able to work in a standing position for long periods of time (up to 9 hours).
