Warranty administrator Offres d'emploi - Saint John, NB

REF# - JG-18262

SUMMARY

Reporting directly to the director of IT and working in a French-speaking environment, the systems administrator plays a crucial role in ensuring the performance, security, and reliability of the City’s IT infrastructure. The incumbent manages all servers, both physical and virtual, as well as the various software and technologies for which they are responsible; ensures that all systems are operational, efficient and secure; installs, configures, administers and monitors the City’s IT assets, including maintaining and upgrading cloud infrastructure; and manages level-2 and -3 incidents, optimizes operating systems, performs updates, backs up data, and mitigates vulnerabilities.

This position also plays a key role in the automation strategy aimed at improving the efficiency of IT operations. The incumbent works closely with the security team to integrate best practices and actively helps with cloud migration. This position requires a high degree of autonomy, a spirit of cooperation, and in-depth technical expertise. The successful candidate must be able to formulate and execute complex technological strategies, identify and solve complex problems, offer high-level technical assistance, and keep technical documentation up to date. His or her contribution is essential to the ongoing innovation and optimization of the municipality’s IT infrastructure to meet the evolving needs of the City and its many departments.

DUTIES AND RESPONSIBILITIES

• Manage, deploy, configure, and maintain servers in virtualized and traditional environments, ensuring operational capability and performance
• Develop and implement strategies for high system availability, including backup and recovery, failover, load balancing, and redundancy
• Help with the migration of servers and services to cloud computing, ensuring the security, reliability, and efficiency of IT services
• Provide advanced administration and support for the Active Directory infrastructure, including account management and network authentication
• Continuously evaluate systems to identify improvements, and develop specifications and determine budgetary requirements for hardware and software acquisition
• Plan, execute, and document complex projects, acting as project manager
• Provide technical leadership to solve complex problems and mentor junior IT staff
• Recommend, design, test, deploy, and manage all group policies for workstations and servers
• Manage the capacity and performance of enterprise applications, storage, and equipment, in anticipation of growth
• Innovate by creating complex scripts and in-house tools to support system monitoring, diagnostics, problem correction, software and patch deployment, and automation of routine tasks
• Supervise and develop the skills of support analysts, and train IT staff in new technologies
• Manage telecommunications and videoconferencing systems, as well as audiovisual components
• Ensure compliance of client accounts, permissions, and storage allocations, keeping security and privacy best practices in mind
• Ensure maintenance programs for network hardware, servers, storage, and enterprise applications
• Adhere to change management procedures for system implementations and modifications
• Develop and revise procedures, keep technical documentation up to date, and provide implementation support for infrastructure solutions
• Participate actively in backup testing, technology watch, and continuous improvement of the IT infrastructure
• Respond to system emergencies outside normal working hours
• Handle light weights of around 50 lbs

MINIMUM REQUIREMENTS