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Case Manager (Multi-lingual)
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The Working CentreWaterloo RegionDescription : About :
Reception House Waterloo Region is a non-profit organization, that supports government-assisted refugees successfully transition to a new life in Waterloo region. Our mission is to provide quality settlement, integration and support services by delivering comprehensive and holistic programs that help refugees integrate and become established in their new community. At Reception House, we are passionate about the work that we do and the people we help. We strive to always have a positive impact on our community and support newcomers to Canada in all aspects of their new lives.
We currently have an exciting opportunity for a full-time permanent Case Manager in our Client Support Services Team. The Case Managers provide intensive settlement services to refugees from diverse cultural, religious, and socio-economic backgrounds. Case Managers are assigned a client caseload and collaborate closely with the settlement and integration team to provide necessary support to their clients. The primary objective for Case Managers is to identify client's needs and connect them to the necessary supports and services. Support to clients is provided to address their settlement requirements, fostering a meaningful life, self-sufficiency and integration into the community.? Due to our current client caseload, we are looking for candidates who can communicate in Tigrinya and Amharic.
What you'll do :
- Conducting client needs assessments to evaluate and prioritize clients' needs, referring them to appropriate community services including, healthcare, employment and housing.??
- Monitoring and evaluating clients progress in attaining community services.?
- Facilitating orientation and information sessions with clients.??
- Scheduling and, if needed, accompanying clients to appointments in the community (mainly by public transportation), supporting them to learn how to navigate the services.?
- Administering formal interviews and assessments to monitor settlement progress and support program evaluation.??
- Regular communication and home visits to clients to assess needs and settlement progress.?
- Ensuring that process, settlement, and referral needs are appropriately addressed.?
- Empowering clients to be actively involved in developing their settlement plan.??
- Organize case conferences with internal / external partners, as necessary.?
- Entering data in internal and external databases, in a timely manner.??
- Developing and maintaining meaningful relationships with service providers, advocating for the improved access to services.?
What you'll need :
Working conditions :
Benefits :
At Reception House, we truly value our employees and the incredible work that they do. Some benefits we provide include :
Reception House Waterloo Region will accommodate candidates partaking in the recruitment process upon request. If you require a disability-related accommodation during this process, please inform us of your?requirements.