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Peer support specialist Offres d'emploi - Calgary ab

Dernière mise à jour : il y a 1 jour
Customer Support Specialist

Customer Support Specialist

CLIOCalgary
55000 CAD par an
Temps plein
Voir plusDernière mise à jour : il y a 19 jours
  • Offre sponsorisée
Desktop Support Specialist

Desktop Support Specialist

Levvel Inc.Calgary, Alberta, Canada
Temps plein
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POSSE Technical Support Specialist

POSSE Technical Support Specialist

CB CanadaCalgary, Alberta, Canada
24.78 CAD–35.67 CAD par heure
Voir plusDernière mise à jour : il y a plus de 30 jours
Casual Academic Advising Registration Peer

Casual Academic Advising Registration Peer

Mount Royal UniversityCalgary, AB, CA
21 CAD par heure
Hourly
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Field Support Specialist

Field Support Specialist

Antech DiagnosticsCalgary, Alberta
58600 CAD par an
Temps plein
Voir plusDernière mise à jour : il y a 19 jours
Benefits Support Specialist

Benefits Support Specialist

Globe Life - RecruitingCalgary, AB, CA
Temps plein
Quick Apply
Voir plusDernière mise à jour : il y a 1 jour
Customer Support Specialist

Customer Support Specialist

MealSuiteCalgary, AB, CA
Télétravail
Temps plein
Quick Apply
Voir plusDernière mise à jour : il y a 19 jours
Sales Support Specialist

Sales Support Specialist

Direct EnergyCalgary, AB, CA
Voir plusDernière mise à jour : il y a plus de 30 jours
Autodesk Support Specialist

Autodesk Support Specialist

Keywest Projects Ltd.Calgary, Alberta
30 CAD–36 CAD par heure
Voir plusDernière mise à jour : il y a plus de 30 jours
Remote Customer Support Specialist

Remote Customer Support Specialist

American Income Life AO - Michaela EjifughaCalgary, AB, CA
50000 CAD par an
Télétravail
Temps plein
Quick Apply
Voir plusDernière mise à jour : il y a plus de 30 jours
Technical Support / Onboarding Specialist

Technical Support / Onboarding Specialist

About StaffingCalgary, Alberta
29.89 CAD par heure
Direct Hire
Voir plusDernière mise à jour : il y a plus de 30 jours
Application Support Specialist – PSCM

Application Support Specialist – PSCM

BURNCO Rock Products LtdCalgary, AB TEN, CA
65000 CAD– 70000 CAD par an
Temps plein
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IT SUPPORT SPECIALIST TX TM

IT SUPPORT SPECIALIST TX TM

SulekhaCalgary, AB
25 CAD–35 CAD par heure
W2-Permanent, Full Time
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Sales Support Specialist

Sales Support Specialist

019984 Hub Financial Inc.Calgary, AB
75000 CAD par an
Temps plein
Voir plusDernière mise à jour : il y a plus de 30 jours
Technical Customer Support Specialist

Technical Customer Support Specialist

TeleperformanceCalgary, AB, CA
17.5 CAD par heure
Télétravail
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Document Specialist, Team Support

Document Specialist, Team Support

Mc Carthy TetraultCalgary, AB, CA
35.04 CAD–44.27 CAD par heure
Télétravail
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Broking Support Specialist

Broking Support Specialist

AonCalgary, Alberta, Canada
35 CAD–45 CAD par heure
FULL_TIME
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Partner Support Specialist

Partner Support Specialist

Wellington-AltusCalgary, AB, CA
80000 CAD– 120000 CAD par an
Temps plein
Voir plusDernière mise à jour : il y a plus de 30 jours
Fully Remote Support Specialist

Fully Remote Support Specialist

American Income Life AO - Abimbola BalogunCalgary, AB, CA
Télétravail
Temps plein
Quick Apply
Voir plusDernière mise à jour : il y a plus de 30 jours
Information Technology Support Specialist

Information Technology Support Specialist

Surerus Murphy Joint VentureCalgary, AB, CA
26.82 CAD–30.65 CAD par heure
Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Support Specialist

Customer Support Specialist

CLIOCalgary
Il y a 19 jours
Salaire
55000 CAD par an
Type de contrat
  • Temps plein
Description de poste

What your team does :

This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing the value of Clio products with our customers. Our team members are smart, engaged, resourceful and driven. They live into our values by thriving as a team, approaching situations with optimism and a solutions-oriented, human-centred mindset to help each other and help our customers win. We intentionally foster a unique contact centre culture built on empowerment and accountability by hiring great people and getting out of their way.

Working Hours :

This is a full time, permanent position. Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end. The start time may change day to day within that window however you will always know your shifts two weeks in advance.

For example, if your flex shift is 9-10 : 30am PT, you will never start before 9am PT or later than 10 : 30am PT, and will work an 8 hour shift from that start time.

Our shift requirements for new hires change on a regular basis to meet business requirements, but could start as early as 6am PT and end as late as 12am PT.

Your Talent Acquisition Specialist will be happy to explain more should you connect with them.

What you'll work on :

Handling a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible;

Becoming an expert in all of Clios features and functionality with the ability to speak to the additional value that Clio provides;

Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams;

Confidently handling a wide variety of inquiries, providing guidance, needs-based solutions and proactively identifying the customers next challenge to help them get the most out of working with Clio;

Coaching our users to leverage self-serve resources and group training opportunities;

Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further;

Capturing feedback on the product for use by our Product team;

Owning your own development and career growth to get better everyday!

What you bring :

Confidence in your ability to connect with a wide range of people and love for working with customers of all skill levels and personality types;

Excitement about finding new and complex problems to solve;

Tech-savviness and excitement to dive into learning new platforms;

Strong verbal communication skills, ability to express yourself in a clear, concise, and empathetic manner;

Patience, compassion and understanding;

Curiosity to strive to continuously improve and learn;

Ability to thrive at multitasking and prioritizing in a fast-paced environment;

Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors;

Self-driven attitude and willing to take initiative to grow your skills;

Fun, outgoing, and engaging personality - and love to work as a cohesive team.

Serious bonus points if you :

Have customer focus at your core and are eager to make a career out of helping clients be successful;

Have experience working with web-based / SaaS applications;

Are familiar with Zendesk or similar CRM software;

Are familiar with Legal or other professional service industries;

Are flexible and open to working evening and night shifts;

Are proficient in Google Suite and Microsoft Office;

Are proficient in Windows and / or Mac operating environments.

What you will find here :

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include :

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.

Flexible time off policy, with an encouraged 20 days off per year.

2000 annual counseling benefit

RRSP matching and RESP contribution

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The expected new hire base pay for this role is $55,000 CAD.

Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.