Information Technology Support Specialist

ROLE

Our downtown Calgary office is searching for a customer service driven, hands-on Information Technology Support Specialist to join our team. In this role, you are responsible for providing technical support on operating systems, network protocols and specific application packages in response to end-user requests. You will assist with incidents, problems, changes, releases, configurations, assets, and service requests, for both our corporate office and project sites.

KEY RESPONSIBILITIES

• Effectively use and support various products within a single information technology resource or enabling technology.
• Assist in identifying opportunities to modify processes or utilizing new technologies to improve best practices and maximize utilization of recommended products.
• Assist in support of administrative computer-based applications.
• Provide troubleshooting and optimization for technical problems related to product applications, installation, and configuration.
• Develop and implement technical solutions under general supervision.
• Apply knowledge and experience in the planning, solution development and implementation of distributed computing service or client server services and / or wireless services.
• Install and configure computers and peripherals on data networks.
• Test fixes to ensure problems have been adequately resolved.
• Ensure on-going maintenance and monitor system quality assurance.
• Manage troubleshooting and trouble ticket escalation.
• Field incoming help requests from end users and documents user issues and related resolutions.
• Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution.
• Assist with support of iPads and cellphone devices as per the Company’s Technology Standards Policy.
• VOIP phone systems and videoconferencing support.
• Printing solutions experience on Ricoh, Canon and HP products.

Note : In addition to these duties personnel are required to carry out such other duties as may be reasonably required in order to support the objectives of the company.

POSITION REQUIREMENTS

Qualifications

Experience

Skills and Knowledge

WORKING CONDITIONS

This position is office based and works at our Calgary corporate office. Travel to project sites is required.