Market Offres d'emploi - Canmore, AB

Market Captain - Silvertip

Are you passionate about providing exceptional customer service in a dynamic environment? Join our team as a Market Captain at Silvertip Resort, where you will lead a team, engage with guests, process transactions, and enhance the overall experience for both on-course players and market customers.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts : Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.

The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.

Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

We are seeking a motivated and customer-focused Market Captain to lead our market and on-course shop operations. This key leadership role involves overseeing daily activities, ensuring top-tier customer service, and maintaining high standards for inventory management, cleanliness, and team performance. The Market Captain plays a vital role in enhancing the golfing experience for our patrons while fostering a welcoming and engaging environment.

Why Silvertip Resort

• Discounted : golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
• Staff Accommodation on site. $23 per day.
• Our people experience working at a world-class Golf resort.
• We offer a diverse and engaging work environment in a unique location.
• Close to many outdoor adventures - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

Lead and motivate a team of market servers, providing training, guidance, and ongoing support to maintain high-quality service.

Create a customer-centric atmosphere by engaging with patrons, addressing inquiries, and ensuring an exceptional guest experience.

Oversee daily market operations, including food and beverage service, inventory control, and facility cleanliness.

Ensure compliance with ProServe standards and all local / state alcohol service regulations, including ID verification and responsible service practices.

Manage inventory levels, restock products, and monitor expiration dates to maintain product freshness and quality.

Handle accurate cash transactions and assist with daily sales reconciliation through the point-of-sale (POS) system.

Train new staff and provide ongoing coaching to elevate service standards and operational efficiency.

Resolve customer complaints or concerns professionally and promptly.

Collaborate with kitchen staff and management to ensure smooth operations and timely service.

Assist in planning and executing special events or promotions within the market to enhance guest engagement.

Document and report any incidents or accidents that occur during service, following proper procedures.

Requirements

Previous experience in food and beverage, retail, or hospitality leadership roles preferred.

Strong leadership, communication, and team-building skills.

Customer-focused mindset with a commitment to exceptional service.

Knowledge of ProServe and alcohol service regulations (or willingness to obtain certification).

Ability to multitask in a fast-paced environment and problem-solve effectively.

Comfortable working flexible hours, including weekends and holidays.

Should be eligible to work in Canada Full Time.

Ability to lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly.

Duration : This is a Full-Time seasonal position, April to October. Overtime during busy periods may be required.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.

Job Posted by ApplicantPro