Male model Offres d'emploi - Etobicoke, ON

At the core of our Canadian strategy, we put the customer at the center of everything we do. Our Group Benefits business supports over 25,000 employers and their employees across Canada. This leadership role is an incredible opportunity to have a significant impact on our Plan Sponsor journey.

As a key member of the Plan Sponsor Services team, the Director, Plan Sponsor Risk Management is accountable for evolving and managing a risk model that balances Plan Sponsors requirements and Manulife’s risk tolerance and service model.

This leader will work with a cross-section of internal partners including Distribution, Legal, Data & Analytics, Operations, Product, IT and HR. The successful candidate will also be accountable for liaising and negotiating externally with plan sponsors to partner and collaborate on master services agreements, audits and third-party requirements. This role requires strong communication, relationship management, complex problem-solving skills and a highly collaborative leader with proven capability in removing barriers and influencing internal and external stakeholders, to ensure business objectives are met. This individual will also anticipate, monitor, and proactively pivot approach to developing changes and trends that affect our business. This includes awareness of technology, third-party providers, regulatory developments, and competitor actions.

Responsibilities

• Lead Plan Sponsor Risk professionals that manage the complex contracting process with core strategic clients, including the negotiation and execution of : Plan Sponsor master services and IT / privacy / data agreements, Plan Sponsor IT and claims audits, and Plan Sponsor third-party vendor requirements.
• Assess and recommend the appropriate scope, team structure, and funding model for Plan Sponsor Risk Management to adequately support the organization and respond to service demands.
• Develop a strong pipeline of talent and foster an engaged team culture of high performers.
• Lead the build and management of a customized commitment inventory and framework. Strategize, develop, and implement processes and procedures that support our Plan Sponsors' complex contracting and third-party diligence / auditing requirements.
• Identify and lead key strategic projects, e.g., assessment and implementation of contract management tools, contract evolution and enhancements.
• Lead problem exploration and solution development in a matrix environment balancing Plan Sponsors' needs and Manulife’s risk tolerance while providing exceptional customer service.
• Work with various subject matter experts proactively to create consistent templated responses to emerging Plan Sponsor complex contract requests and questionnaires.
• Provide regular updates to the Group Benefits leadership team on the emerging risks within the GB landscape, as well as internal service delivery vs. client commitments.
• Support the management of Manulife’s staff benefits plan including improving the operational support model for staff plan and overseeing the investigation and remediation of sponsor escalations.

What motivates you?

What we are looking for

What can we offer you?

Our commitment to you

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer.

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