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Director, Customer Experience

Director, Customer Experience

MiovisionON, CA
Temps plein
Quick Apply
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data an...Voir plusDernière mise à jour : il y a plus de 30 jours
technical support agent

technical support agent

Global Wireless Solutions Inc.ON, CA
29,00 $CA par heure
CDI
Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience : 1 to less than 7 months. Report on the performance of computer systems and ne...Voir plusDernière mise à jour : il y a plus de 30 jours
Work-at-Home Data Analyst

Work-at-Home Data Analyst

FocusGroupPanelAlnwick, Ontario, Canada
Télétravail
Temps partiel
Seeking Motivated Individuals For Data Entry Type Work From Home.Our company is seeking applicants who are motivated to work from home and participate in paid research studies, product testing, opi...Voir plusDernière mise à jour : il y a 20 jours
Online ICT Indonesian Cultural Expert with Japanese Language (m / f / d)

Online ICT Indonesian Cultural Expert with Japanese Language (m / f / d)

Learnship Networks GmbHOntario, ON, CA
Temps plein
Learnship Networks GmbH is looking for Online ICT Indonesian Cultural Experts with Japanese Language to teach online courses. Learnship Networks GmbH is a world-wide language learning provider found...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupWhitefish River (Part) 4, Ontario, Canada
750,00 $CA par semaine
Télétravail
Temps plein +2
We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis...Voir plusDernière mise à jour : il y a plus de 30 jours
Entry Level Sales Representative - Remote (Training Provided)

Entry Level Sales Representative - Remote (Training Provided)

Cornerstone Protection GroupCraigleith and Swiss Meadows, ON, CA
Télétravail
We are looking for entry-level life insurance agents! We can help you get your license this week and have you protect families in your local area! Company Offers : Inbound lead system Remote S...Voir plusDernière mise à jour : il y a plus de 30 jours
commissioned salesperson - retail

commissioned salesperson - retail

JussConstructON, CA
CDI
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.General sales, merchandising and related marketing operations, other. Work in employer's / client's ho...Voir plusDernière mise à jour : il y a 1 jour
Network PM

Network PM

eTeamRemote, ON
50,00 $CA –55,00 $CA par heure
Télétravail
Core Network Project Management experience is must.Knowledge about Core architecture.Experience in network infrastructure capacity expansion with experience in Cisco / Juniper / Client routing products...Voir plusDernière mise à jour : il y a plus de 30 jours
Senior Regional Manager of WeChat Overseas Payments

Senior Regional Manager of WeChat Overseas Payments

TencentOntario, Canada
27,50 $CA par heure
Temps plein
Responsbilities / Responsabilités : .Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998.We use technology to enrich the lives of Internet users and assist the digital u...Voir plusDernière mise à jour : il y a plus de 30 jours
systems programmer

systems programmer

ICON ALLIANCE INC.ON, CA
58,00 $CA par heure
CDI
Experience : 3 years to less than 5 years.Write, modify, integrate and test software code.Maintain existing computer programs by making modifications as required. Communicate technical problems, proc...Voir plusDernière mise à jour : il y a plus de 30 jours
business services sales representative

business services sales representative

Visa Master CanadaON, CA
32 000,00 $CA – 60 000,00 $CA par an
CDI
Experience : 2 years to less than 3 years.Prepare sales or other contracts.Reach to clients after sale or signed contracts to provide ongoing support. Identify and solicit potential clients.Determine...Voir plusDernière mise à jour : il y a plus de 30 jours
iOS Engineer III, Feeds / Business Experience

iOS Engineer III, Feeds / Business Experience

redditRemote, Ontario, Canada
218 000,00 $CA – 235 000,00 $CA par an
Télétravail
Reddit is a community of communities.It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote...Voir plusDernière mise à jour : il y a plus de 30 jours
Remote Customer Service Representative

Remote Customer Service Representative

International SOSON, CA
20,00 $CA par heure
Télétravail
Aspire Lifestyles- Remote Customer Service Representative.Do you have a passion for customer service and want to build a career with a company that values work-life-balance, promotes from within, a...Voir plusDernière mise à jour : il y a plus de 30 jours
Digital Solutions and Technology Specialist

Digital Solutions and Technology Specialist

Empower SimcoeOntario, ON, CAN
37,86 $CA par heure
Temps plein
Quick Apply
Since 1953, Empower Simcoe has specialized in.We are looking for innovative, passionate, and dedicated employees.Our inclusive culture empowers all of us to Be, Belong and Thrive.If you are looking...Voir plusDernière mise à jour : il y a 6 jours
Leadership Role - Personal Development

Leadership Role - Personal Development

connectingwithpersonaldevelopmentOntario, Canada
70 000,00 $CA – 80 000,00 $CA par an
Leave The Grind Behind!If you have a laptop and a phone, and a good internet connection then you can work from the destination of your choice. The Role : Be a leader and create exciting and engaging ...Voir plusDernière mise à jour : il y a plus de 30 jours
Director, Customer Experience

Director, Customer Experience

MiovisionON, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Quick Apply
Description de poste

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems.

We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network.

The result : streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking.

Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world.

With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States.

For more information, visit miovision.com .  Position Summary : Reporting to the CRO, the Director of Customer Experience(DCX) supervises and oversees the strategy, planning, and execution of Miovision’s overall customer experience in North America and Worldwide.

You will deliver the customer-first programs designed to ensure our customers achieve the highest level of value with our solutions effortlessly.

The Director of Customer Experience (DCX) will optimize our CRM and Data science technology to improve the post-sales experience and focus the team on value-added services and revenue generation activities.

This role is public-facing to our customers / partners.

Key Accountabilities :   Support the CRO GTM plan, build a customer experience strategy including implementing a user community a customer Advisory Board, and adequately document the customer feedback via scorecards to influence Miovision’s product and solution offerings, sales / marketing strategy, and the delivery of the services.

Ensure full engagement with  Miovision Customer Care team ensuring Activations and Onboarding of customers is fully supported in North America and Worldwide.

Build an efficient process and RACI across its organization to avoid duplication of efforts and ensure rapid execution, scalability, velocity and consistency.

Represent your team at the Revenue Operations Leadership Team (ROLT) and with Operations and Product development teams..

Lead and empower a high-performing team through clear visions / expectations, regular performance and improvement feedback, and keeping on top of emerging topics and trends in the industry.

Support the various stages of the Customer Journey (pre-sales digital, onboarding, post-sales engagement) with consistent customer feedback to drive industry-leading customer experience outcomes.  Working closely and positively with peers and leaders from outside the Revenue Operations department (i.e., information system, product management, business operations, operations, etc.) to drive cross-functional initiatives.

Creates a high-energy “always-on” team that is flexible enough to pulse with the business demands of the day.

Skills / Qualifications : Previous 5+ years of experience managing a Customer Experience Team  Strategic Thinker Strong networking aptitude Ability to lead / operate, generate results in a functional leadership position Strong negotiation skills set Ability to work in teams with multiple organizations  Ability to manage multiple projects utilizing strong planning and organizational skills Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and process redesign Analytical nature with the ability to solve complex business issues Outstanding verbal, written, and presentation skills  Extremely detail-oriented and Customers focused Experience leading teams and / or ability to coach and develop Continuous learner who is able to discover, evaluate & implement technologies Strong knowledge of all the tools and technologies that help businesses deliver, manage, measure and improve customer experience, including AI & ChatBot Perks and Benefits : Note : We do offer flexible onsite and remote work options.

Our Benefits are designed to reflect this and include :    Comprehensive health benefits starting on day one RRSP Matching Plan  Variable Incentive Plan  Mio-Days : We extend all three-day weekends to four-days and provide a Holiday Shutdown in December   Virtual Healthcare Service providing employees and their families access to healthcare providers 24 / 7 Internet subsidy and a remote work allowance  Enhanced paternity and maternity leaves Unlimited vacation policy Wellness offerings (Fitness, Mindfulness) We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

PLEASE BE AWARE OF FRAUD : Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page.

We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process.

We do not conduct interviews via text message.

If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com.

To all recruitment agencies : Miovision does not accept agency solicitation or resumes.

Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses.

Miovision will not pay any fees related to unsolicited resumes.

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