- Recherche d'emploi
- Etobicoke, ON
- implementation specialist
Implementation specialist Offres d'emploi - Etobicoke, ON
Implementation Specialist
Float Financial Solutions Inc.Toronto, ON, CA- Offre sponsorisée
- Nouvelle offre
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Float Financial Solutions Inc.Toronto, ON, CA- Temps plein
- Quick Apply
About Float
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most : growth.
As one of Canada’s fastest growing companies and top-rated startups in 2024 and 2023 , Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Shopify, Top Hat, TouchBistro, and Ada.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Our product
Float is Canada's complete business finance platform, combining modern financial services and software to help businesses spend, save, and grow. Trusted by 4,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts and fast, friendly support—all built in Canada, for Canada. Float is backed by world-class venture and fintech investors, including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures, partners behind our $70 million Series B raise .
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal : helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
About the Implementation Specialist role
Float is seeking an Implementation Specialist to deliver exceptional onboarding experiences for our customers. As a key member of the implementation team, you will play a vital role in shaping our onboarding strategies and processes. Your responsibilities will include providing solutions and best practices, supporting ad hoc requests and sharing expertise through training sessions and webinars. The ideal candidate will excel in communication and relationship management, thriving in collaborative problem-solving with our customers.
As an Implementation Specialist at Float, you will :
- Lead customer onboardings. Manage all aspects of onboarding for an assigned set of customers, including configuration, testing enablement and change management, to ensure successful adoption and development of strong customer relationships. This includes managing communications with our internal stakeholders.
- Proactively manage multiple projects. Deliver on multiple projects simultaneously while ensuring that customer adoption goals are achieved across your assigned portfolio.
- Identify and mitigate risks. Proactively identify onboarding risks, communicate to internal stakeholders and collaborate on effective mitigation strategies.
- Develop best practices. Formulate and share best practices for accelerated onboarding through cross-functional collaboration and contributions to implementation playbooks.
- Provide product expertise. Support customers beyond your portfolio by responding to Customer Success tickets and requests in Zendesk.
- Drive automation and scalability. Identify and deliver on opportunities for automation, such as creating macros or templates, to improve efficiency and effectiveness.
Requirements
You’ll be great in this role if :
This role won’t be a fit if :
Don’t meet every single requirement? If you’re excited about this role, and you strongly align with our values but your past experience doesn’t align perfectly, we encourage you to apply anyway. You may be the right candidate for this, or other future positions.
Benefits