E commerce Offres d'emploi - Kemptville, ON

Job Description

This is a remote position.

Job Highlights :

Contract : Independent Contractor

Schedule :

• 40 hours per week
• Monday to Friday, 9am - 6pm PST with 1 hour unpaid break (8 paid hours per day)

Client Timezone : Ontario, CA

Client Overview

Join a leading U.S.-based manufacturer with a 20-year legacy in innovative home solutions. Our client specializes in cutting-edge trash can technology, including motion sensor, open-top, and step-on models. With a strong presence in major retail chains and online marketplaces, we’re at the forefront of combining functionality with modern design in everyday household items. Our commitment to quality is backed by a two-year warranty on all products, ensuring customer satisfaction and trust in our brand.

Job Description

As a Customer Support Representative, you’ll be the vital link between our revolutionary products and our valued customers. In this dynamic role, you’ll leverage state-of-the-art CRM systems to manage a high volume of inquiries across various channels. Your mission will be to elevate our customer experience by providing swift, knowledgeable, and empathetic support. This position offers an exciting opportunity to work with cutting-edge household technology while developing your skills in a fast-paced e-commerce environment. If you’re passionate about innovative products and exceptional customer service, this role provides the perfect platform to showcase your talents and grow your career in customer support.

Responsibilities

Requirements

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20179_JOB

Requirements

Requirements : 4+ years of proven experience in customer support, preferably in e-commerce or retail sectors Demonstrated proficiency in Freshdesk or similar CRM systems Exceptional written and verbal communication skills in English Strong problem-solving abilities and keen attention to detail Self-motivated with excellent time management skills to meet or exceed response time goals Familiarity with major e-commerce platforms such as Amazon or Walmart Marketplace is highly desirable Basic understanding of ERP systems, particularly Netsuite, is a plus Ability to work remotely with provided hardware (computer, internet, headset) Flexibility to work varying schedules, potentially including weekends, to ensure optimal customer coverage Enthusiasm for learning about and explaining innovative household products Adaptability to take on expanded responsibilities, including more technical tasks, as your role evolves