Crm Offres d'emploi - Springhill, NS

Product Owner of the Customer Relationship Management (CRM) platform-00054Y

Posting Date :

Mar 24, 2025, 12 : 00 : 00 AM

Primary Location : Ontario-Ottawa

Job Type : Permanent

Schedule : Full-time

Description

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day – for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

EDC’s Business Enablement Department is dedicated to empowering the organization by providing the tools, resources, and support necessary to drive business success. This department plays a crucial role in enhancing operational efficiency, leveraging technology, and fostering a culture of collaboration and continuous improvement. By providing the necessary support and resources, this department ensures that all teams can achieve their objectives and contribute to the overall growth and success of the company.

As the Product Owner of the Customer Relationship Management (CRM) platform at EDC, you will be responsible for the implementation, strategic management and continuous improvement of our CRM platform. You will work closely with cross-functional teams, including Business Development, Marketing, Customer Service, Back Office and Technology, to ensure our CRM system meets the evolving needs of the business and enhances customer engagement.

Key Responsibilities :

• Product Vision and Strategy : Communicate a clear product vision and strategy for the CRM platform.Align the CRM strategy with overall business goals and customer needs.Provides in-depth business knowledge related to CRM (Salesforce)Prioritize features and enhancements based on business value and customer impact.Change Champion : Is an ambassador for the new tool, promotes and facilitates the adoption of the tool, monitors uptake and helps increase adoption.
• Stakeholder Collaboration : Collaborate with stakeholders to gather and define requirements.Participate in meetings with stakeholders to gather feedback and review progressWorks closely with the Platform Owner to ensure alignment between business units and the CRM development team.Provides inputs to inform decisions required to support prioritizationParticipates in sprint planning, daily standups, retrospectives as required
• Performance Monitoring and Optimization : Monitors sales effectiveness behaviours and user adoption around CRM Analyze data to identify areas for improvement and optimization.Recommend changes to enhance processes and the user experience.

Qualifications :

Preferred Qualifications :

Compensation Details :

Location

EDC's Commitment to Employment Equity

EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI+ community. If selected for an interview, please advise us if you need any special accommodation.

Application deadline : Apr 4, 2025, 11 : 59 : 00 PMCandidates must meet the requisite government security screening requirements.